Support Consultant - Client Service at Bedford

Job Description

Interactive Data Corporation is a trusted leader in financial information. Thousands of financial institutions and active traders, as well as hundreds of software and service providers, subscribe to our fixed income evaluations, reference data, real-time market data, trading infrastructure services, fixed income analytics, desktop solutions and web-based solutions. Interactive Datas offerings support clients around the world with mission-critical functions, including portfolio valuation, regulatory compliance, risk management, electronic trading and wealth management. Interactive Data has over 2,500 employees in offices worldwide. For more information, visit www.interactivedata.com 

The Support Consultant in the Major Account Client Service Group will be responsible for providing an unparalleled level of support to Interactive Data’s major accounts. Reporting to an Account Lead, the Support Consultant will be assigned to specific clients and be responsible for all day-to-day support of these clients. They will need to work closely with other Support Consultants to ensure support levels are maintained at the highest possible level. This Support Consultant will be motivated and determined while possessing the necessary customer service skills in order to achieve maximum customer satisfaction Responsibilities include:  ·  Consistently address and respond to all client inquiries professionally and with timely follow-up and be available for 24 hour support; ·  Champion client enhancement requests with internal departments·  Detect and report both client and internal trends while following through to ensure these trends are used advantageously ·  Provide a variety of management reports to help support clients and internal departments.·  Meet with assigned clients on regular basis (with Account Manager and Senior Relationship Manager);·  Work flexible shifts between 8:00 am and 8:00 pm to ensure appropriate coverage

Job Requirements

Required Experience:

• Outstanding customer service skills
• Demonstrable knowledge of the financial services industry/securities etc.
• Strong listening, verbal and written communication skills
• Exceptional time management and prioritization skills
• Successful track record with clients
• Knowledge of internal escalation procedures
• Excellent business judgment skills
• Thorough problem solving and analytical skills
• Tremendous work ethic and a positive attitude
• BA or BS degree (or equivalent) required.

Diversity creates a healthier atmosphere: Equal Opportunity Employer.

Trust is Confidence, Transparency is Clarity, Risk is Everywhere, Speed is Advantage, and Wealth is Opportunity.

Interactive Data Talent Acquisition 855-432-7984

Country: USA, State: Massachusetts, City: Bedford, Company: Interactive Data.