Consultant, Product Implementation-PHACTS (Boston) at Boston

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Job Title: Consultant, Product Implementation--PHACTS (Boston)

CareFusion Business Description
PHACTS products include both software and automation solutions for health systems and hospital pharmacies. With PHACTS software, health systems can track drug inventories in near real time across all pharmacy locations, gaining visibility that can help accelerate inventory turns, maintain stock at optimal levels and reduce waste from expired drugs - all resulting in lower medication costs. PHACTS automation helps hospitals efficiently package and label medications, applying barcodes that can improve accuracy at the bedside and helping to increase medication safety.

Job Family Summary
Product Implementation is responsible for installing a wide range of products and services that involve extensive customer interaction.

Accountabilities
The Consultant, Product Implementation (CPI) is experienced with the implementation of PHACTS products and implements a wide range of these products. This involves extensive customer interaction and service. In addition, the CPI guides the implementation process through demonstrated mastery of clinical and technical processes. Projects range in scope from implementing multi-unit expansions to projects over 100 units that may cross into multiple products. The effective CPI must be able to clearly communicate, thoroughly document, and demonstrate product implementation competency. This also involves working with the customer by gathering customer requirements, defining best practices, design decisions, policy and procedures development and end-user training. The CPI effectively performs the required tasks to ensure timely Go-Lives and customer satisfaction, and addresses any critical customer service issues. The CPI must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within PHACTS implementation and customer teams. The CPI is a mentor for both customers and internal team members.

Home-based position with travel. The ideal candidate will live in or near Boston, MA to be close to a major airport.

Duties include:

Technical

Task orientation around customer requirement definition, workflow design, policy/procedure definition, end-user education, product installation, etc.

Project Management:

• Meetings, planning, communication, documentation

Mentoring

Administrative activity

Keywords:
Pharmacy, automation, carrousel, packager

What is expected of you for success in your role

• Demonstrates a thorough understanding of products, related technologies and the implementation process


• Independently executes assigned deliverables from the implementation plan


• Performs advanced training of products and technologies


• Integrates complex products/services with customer systems and processes

Education or Equivalent:
Bachelors degree preferred or equivalent education and work experience.

Experience or Equivalent:
Extensive experience with pharmacy operations in an acute care setting. General understanding of pharmacy workflow relating to the procurement, acceptance and dispensing of medications.

Prefer four or more years in healthcare environment with technical (systems) involvement or six or more years with other computerized system applications, including at least one year of PHACTS-specific implementation experience. Must have a working knowledge of a variety of software applications, hardware and accessories. Exposure to solution design processes. Demonstration of competency in PHACTS product software applications.

Physical/Mental Requirements:

• Must be able to lift a minimum of 40 lbs.


• This position requires a considerable amount of pushing, pulling, stooping, bending and lifting.


• Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.

Work Environment:

• Travel may range from 60% - 80%, regional and overnight travel


• Position requires flexible working hours, including some nights and weekends Ability to work independently from home office

Knowledge, Skills and Abilities

Communication

• 
  

Facilitation of conference calls and customer meetings

Establish rapport with customers that is conducive to a long term business relationships

Provide team support and product information on PHACTS products as assigned by manager

Must be able to manage customer and team expectations through concise and consistent communication

Guides the review of customer site assessment and facilitates project design and implementation of PHACTS products and technologies
Technical

Demonstrates critical thinking a must to aid customers in improving current business/practice operations

Ability to interact and guide diverse cross-functional teams

Must be detail oriented, ability to multi-task and the ability to implement projects towards established company and customers objectives

Install and support PHACTS product hardware and software

Mentor team members on strategic products, best practices and customer education

Provide advanced problem solving, troubleshooting and system consultation as needed for client as it relates to pharmacy workflow and best practice considerations

Expected to act as a customer support resource when necessary

Lead consultation on new and existing products to customer and internal team

Considered a subject matter expert with PHACTS products
Demonstrates understanding of PHACTS products, related technologies and the implementation process

Demonstrates in-depth knowledge of pharmacy/clinical workflow processes:

• Medication ordering/distribution


• Order entry (patient orders)


• Cart fill


• Satellite Pharmacy


• Pharmacy automation experience


• Pharmacy distribution and Logistics, Nursing / Patient Care Processes,


• Supply Chain Management

Administrative

• Complete Pharmacy and Clinical Status Assessment and Future State Design


• Demonstrate a mastery of the established PHACTS product implementation methodologies and tools


• Order equipment and supplies


• Coordinate client resources and assign project tasks


• Ability to actively lead projects when required


• Applies working knowledge of pharmacy operations and information technology skill set to a wide range of standard and non-standard site-specific situations


• Works independently with minimal guidance


• Timely completion of internal company documentation


• Timely completion of project documentation


• Usually determines own work priorities


• Possess excellent organizational skills with the flexibility to readily adapt to change

*LI-CW1

Additional Information:

• Travel Percentage: 75%

Country: USA, State: Massachusetts, City: Boston, Company: CareFusion.