District manager - Licensed Stores, Boston, MA (Time Limited Assignment) at Boston

Job Summary and Mission

This job contributes to Starbucks success by providing consultative support and service to existing licensed stores or accounts to ensure revenue growth, quality and profitability. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Accesses resources to support store operations and to execute Licensed Stores initiatives.
• Communicates clearly, concisely and accurately to ensure effective operations at the store, district and Licensee level.
• Conducts strategic business reviews.
• Consults with the licensed store management team within the district to deliver legendary customer experiences in all stores.
• Creates implementation plans to support execution of Starbucks initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans.
• Develops and maintains positive relationships with Licensee by understanding and addressing needs and concerns.
• Drives the implementation of Starbucks programs by motivating and supporting the store management team to develop and implement action plans that meet operational objectives.
• Ensures Licensee adheres to legal and operational compliance requirements.
• Increases district sales and profitability through licensed store development. Develops relationships with key decision makers. Evaluates customer objectives and provides solutions to generate add-on sales and profits.
• Manages with integrity, honesty and knowledge that promote Starbucks culture, values and mission within licensed stores while respecting Licensee culture.
• Plans and communicates Starbucks standards to store management teams to ensure smooth flow of operations.
• Provides Licensed Stores with coaching feedback and developmental opportunities to improve store performance.
• Recognizes and reinforces licensed store accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
• Reviews store environments to identify problems, concerns and opportunities for improvement in order to provide consultation and coaching to the store management team to take action and achieve operational excellence.
• Unitizes existing tools and analyzes financial reports to identify and address trends and issues within district or Licensee.
• Utilizes and demonstrates effective management principles and practices creating an environment where licensed store associates are valued and respected.

 RequirementsSummary of Experience

• Progressively responsible retail experience (5 years)
• Hospitality or food and beverage industry (1 year)
• Experience analyzing financial reports
• Experience in a complex, fast-paced environment
• Experience in a multi-unit environment
• Retail management experience

Required Knowledge, Skills and Abilities

• Ability to manage the overall operations of multiple stores independently
• Knowledge of retail or restaurant industry operations
• Strong operational skills in a customer-service environment
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to balance multiple priorities and meet deadlines
• Influencing skills
• Ability to work variable hours, including evenings and weekends, and to travel extensively
• Knowledge of business planning and financial performance measures
• Mechanical and electrical aptitude
• Ability to build relationships
• Ability to analyze problems and provide solutions

Education

• Current valid drivers license

Country: USA, State: Massachusetts, City: Boston, Company: Starbucks Coffee Company.