Systems Manager at Canton

Job Description

Job summary:Provides leadership for those involved in one or more information systems function (e.g., development, design and optimization, implementation and/or maintenance of technical information systems platforms) for a specific user group or organizational unit. Consults with management to determine the information systems needs and project priorities, scope and goals; leads or sponsors technology projects; researches and applies best practices to processes and procedures as appropriate; and evaluates how new technologies, products and techniques can meet future technology needs. Responsibilities include but are not limited to analysis, selection and modification of enterprise systems, application software, installation of network hardware and software, and database management.General duties and responsibilities: Manages one or more information systems functions for a specific user group/functional area (e.g., credit/debit card line of business, NYCE network) for a site, or the entire organization to provide adequate technical support for new product or process developments, production, and product problems, or to identify possible new areas for technical exploration. Consults with management to analyze information technology needs and determine scope, objectives, and priorities of technical projects, technical systems capacity, budgeting requirements and IT acquisitions. Drives the translation of product strategy and business owner expectations into long-range systems projects/plans with priority recommendations which will be executed by the systems/technical team. Makes development recommendations to business owner based on experience with client expectations and issues. Notifies the business owner of potential technical or operational constraints including performance implications. Develops financial estimates for operating and/or capital expenses expected from meeting team deliverables; including financial forecasting, purchasing decisions, and staffing related costs for new or existing products or company initiatives. Assigns and monitors the work of project team, providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed. May manage small projects or sub-projects. Develops, implements, and monitors information technology standards, practices, procedures, and controls to maximize efficiency and support platform compatibility and to ensure data integrity, security, and legal and regulatory compliance. Coordinates delivery of services to user groups and ensures IT service is uninterrupted. Directs and provides day-to-day expertise, coaching, and leadership to management/supervisory team and staff for areas including information systems design and development, systems planning, programming, operations, architecture, data processing, data security, networks, systems support, and/or analysis. Provides leadership for area of responsibility including planning, coaching, recruiting, selection, performance development, and mentoring. Researches and evaluates new technologies, products and techniques that could meet future technology needs. Participates in disaster recovery/business continuity activities as needed. May negotiate and/or contract with consultants, technical personnel, and vendors for services and products. May define and/or negotiate service level agreements for technology operations. Performs other related duties as assigned by management.Requirements: Bachelors or Masters degree in Computer Science, Information Systems or other related technical discipline; or equivalent combination of education and experience that is required for the specific job level.General knowledge, skills and abilities: In-depth knowledge of the principles, theories, practices, and techniques for making the activities related to planning, managing, and implementing software projects and programs Broad subject matter knowledge of user group for practical application of system characteristics Broad knowledge of architecture of enterprise level information technology hardware (e.g., WAN, LAN and computer systems and peripherals) and software platforms Broad knowledge of the practices, guidelines and procedures for planning, implementing and monitoring enterprise level information technology hardware and operating system infrastructures Broad knowledge of information technology functions including information systems design and development, systems planning, programming, operations, architecture, data processing, data security, networks, systems support, and analysis Broad knowledge of basic IT technologies (i.e. operating systems, network devices, software development and architecture) Broad knowledge of emerging technology issues and trends Knowledge of FIS products and services Excellent customer service skills that build high levels of customer satisfaction for internal and external clients Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors) Willingly shares relevant technical and/or industry knowledge and expertise to other resources Excellent decision-making, problem-solving, organization, prioritization, team-building, conflict management and time management skills Is resourceful and proactive in gathering information and sharing ideas Strategic thinker with demonstrated sound business judgment, understanding of the business purpose of each project, and decision making within that context Proven project management skills of multiple large and/or complex projects (i.e., projects involving many activities and deliverables or that have a major impact risk/value to the organization) Skill in the design, implementation, maintenance and day-to-day operation of information technology infrastructure components (e.g., LAN, WAN, computer systems and peripherals) Demonstrated customer-focused leadership ability Demonstrated ability to effectively complete budget preparation, cost management Ability to proactively address difficult issues and effectively handle demanding or upset clients Ability to effectively allocate resources to available finances and workforce to meet the plan Ability to drive a flexible staffing model capable of reacting quickly to fluctuations in demand Ability to champion cross-functional process improvement efforts and leverage innovations across projectsMiddle level management role. Typically responsible for managing one or more information systems functions for a specific user group/functional area (e.g., credit/debit card line of business, NYCE network) within a data center or for one or more lines of business. Resolves issues and contributes to business unit/area development. Directly responsible for managing a staff of four or more direct reports, including supervisors and individual contributors in systems planning, design, implementation, organization, and/or operation. Manages twenty-five or more overall subordinates. Works closely with senior management on departmental issues. Has wide latitude for decision-making. Typically requires six or more years of related information systems experience with at least two years of leadership responsibility. May require five or more years experience managing high-visibility IT projects that include implementing project methodology and developing/communicating executive reports on multiple simultaneous projects requiring significant and diverse resources.ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.FIS is dedicated to complying with its obligations as an equal opportunity/ affirmative action employer. Our recruiting and hiring procedures are free of discrimination based on race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information or any other protected group status as defined by law.

Job Requirements

Job summary:Provides leadership for those involved in one or more information systems function (e.g., development, design and optimization, implementation and/or maintenance of technical information systems platforms) for a specific user group or organizational unit. Consults with management to determine the information systems needs and project priorities, scope and goals; leads or sponsors technology projects; researches and applies best practices to processes and procedures as appropriate; and evaluates how new technologies, products and techniques can meet future technology needs. Responsibilities include but are not limited to analysis, selection and modification of enterprise systems, application software, installation of network hardware and software, and database management.General duties and responsibilities: Manages one or more information systems functions for a specific user group/functional area (e.g., credit/debit card line of business, NYCE network) for a site, or the entire organization to provide adequate technical support for new product or process developments, production, and product problems, or to identify possible new areas for technical exploration. Consults with management to analyze information technology needs and determine scope, objectives, and priorities of technical projects, technical systems capacity, budgeting requirements and IT acquisitions. Drives the translation of product strategy and business owner expectations into long-range systems projects/plans with priority recommendations which will be executed by the systems/technical team. Makes development recommendations to business owner based on experience with client expectations and issues. Notifies the business owner of potential technical or operational constraints including performance implications. Develops financial estimates for operating and/or capital expenses expected from meeting team deliverables; including financial forecasting, purchasing decisions, and staffing related costs for new or existing products or company initiatives. Assigns and monitors the work of project team, providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed. May manage small projects or sub-projects. Develops, implements, and monitors information technology standards, practices, procedures, and controls to maximize efficiency and support platform compatibility and to ensure data integrity, security, and legal and regulatory compliance. Coordinates delivery of services to user groups and ensures IT service is uninterrupted. Directs and provides day-to-day expertise, coaching, and leadership to management/supervisory team and staff for areas including information systems design and development, systems planning, programming, operations, architecture, data processing, data security, networks, systems support, and/or analysis. Provides leadership for area of responsibility including planning, coaching, recruiting, selection, performance development, and mentoring. Researches and evaluates new technologies, products and techniques that could meet future technology needs. Participates in disaster recovery/business continuity activities as needed. May negotiate and/or contract with consultants, technical personnel, and vendors for services and products. May define and/or negotiate service level agreements for technology operations. Performs other related duties as assigned by management.Requirements: Bachelors or Masters degree in Computer Science, Information Systems or other related technical discipline; or equivalent combination of education and experience that is required for the specific job level.General knowledge, skills and abilities: In-depth knowledge of the principles, theories, practices, and techniques for making the activities related to planning, managing, and implementing software projects and programs Broad subject matter knowledge of user group for practical application of system characteristics Broad knowledge of architecture of enterprise level information technology hardware (e.g., WAN, LAN and computer systems and peripherals) and software platforms Broad knowledge of the practices, guidelines and procedures for planning, implementing and monitoring enterprise level information technology hardware and operating system infrastructures Broad knowledge of information technology functions including information systems design and development, systems planning, programming, operations, architecture, data processing, data security, networks, systems support, and analysis Broad knowledge of basic IT technologies (i.e. operating systems, network devices, software development and architecture) Broad knowledge of emerging technology issues and trends Knowledge of FIS products and services Excellent customer service skills that build high levels of customer satisfaction for internal and external clients Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors) Willingly shares relevant technical and/or industry knowledge and expertise to other resources Excellent decision-making, problem-solving, organization, prioritization, team-building, conflict management and time management skills Is resourceful and proactive in gathering information and sharing ideas Strategic thinker with demonstrated sound business judgment, understanding of the business purpose of each project, and decision making within that context Proven project management skills of multiple large and/or complex projects (i.e., projects involving many activities and deliverables or that have a major impact risk/value to the organization) Skill in the design, implementation, maintenance and day-to-day operation of information technology infrastructure components (e.g., LAN, WAN, computer systems and peripherals) Demonstrated customer-focused leadership ability Demonstrated ability to effectively complete budget preparation, cost management Ability to proactively address difficult issues and effectively handle demanding or upset clients Ability to effectively allocate resources to available finances and workforce to meet the plan Ability to drive a flexible staffing model capable of reacting quickly to fluctuations in demand Ability to champion cross-functional process improvement efforts and leverage innovations across projectsMiddle level management role. Typically responsible for managing one or more information systems functions for a specific user group/functional area (e.g., credit/debit card line of business, NYCE network) within a data center or for one or more lines of business. Resolves issues and contributes to business unit/area development. Directly responsible for managing a staff of four or more direct reports, including supervisors and individual contributors in systems planning, design, implementation, organization, and/or operation. Manages twenty-five or more overall subordinates. Works closely with senior management on departmental issues. Has wide latitude for decision-making. Typically requires six or more years of related information systems experience with at least two years of leadership responsibility. May require five or more years experience managing high-visibility IT projects that include implementing project methodology and developing/communicating executive reports on multiple simultaneous projects requiring significant and diverse resources.ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.FIS is dedicated to complying with its obligations as an equal opportunity/ affirmative action employer. Our recruiting and hiring procedures are free of discrimination based on race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information or any other protected group status as defined by law.
Country: USA, State: Massachusetts, City: Canton, Company: FIS.