PT Access Coordinator I at Brighton

Job Description

Job Description: Greets, receives and escorts patients as required and consistent with customer service guidelines - Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s) - Responsible for consistent and accurate use and execution of department SOPs (established operating procedures) and supporting tools, software, websites - Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same - Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate - Interviews patients as needed to facilitate timely and effective solutions - Assists patients in establishing secured installments plans when applicable - Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.) -Ensures completion of registration paperwork to facilitate efficient patient flow - Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity) - Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines - Works effectively with patient access peers and other hospital departments - Performs other duties as assigned

Job Requirements

-Aptitude for / familiarity with patient access tools, systems, and technologies - Excellent customer service/communications skills. - Comfortable with collection process - Comfortable with securing solutions for uninsured patients -Knowledge of Medical Terminology preferred. -Proven ability and/or expressed willingness to work as part of a team St. Elizabeths Medical Center is an equal opportunity employer.

Country: USA, State: Massachusetts, City: Brighton, Company: Steward Health Care System.