Hospital Account Liaison - Webster, MA at Webster

Job Description

Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at www.apria.com.

• Promotes company products and services in a professional and creative manner.
• Responsible for taking and processing patient orders and forwarding orders to appropriate branch for delivery from on-site account facility.
• Review accounts and input intakes.
• Make sales calls and track them using the call log.
• Call on high potential case managers, doctors and other sales targets in assigned account area determined by ASM and DVPS.
• Responsible for following up on all referrals in assigned accounts.
• Work closely with customers to resolve complaints.
• Develops new customer contacts in order to achieve referrals from accounts that have minimal to no referral history with Apria.
• Responsible for enhancing branch revenue budgets by developing new business leads, as well as servicing the new accounts.
• Works with branch personnel to ensure high level of customer satisfaction.
• Sets up and deliver hospital in-services on products and services.
• Maintains accurate records on prospective and active accounts.
• Ensures timely completion and submission of itineraries and call reports.
• Effectively work and coordinate timely discharges with Customer Care Center and/or Branch Customer Service Team.
• Instruct patients on equipment use before hospital discharge.
• Meet or exceed starts goals for designated area.
• Performs other related duties as directed by supervisor.

Job Requirements

• Education and experience equivalent to a four year college degree is preferred.
• At least one year related work experience is required.
• Learn and comply with all Department of Transportation requirements determined for use of Apria vehicles.
• Must possess a valid drivers license.
• Willing to relocate within market or other areas.
• Willingness to participate in ongoing training and development.
• Must be able to lift up to 25lbs.

Apria Healthcare (or Coram Healthcare) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V
Country: USA, State: Massachusetts, City: Webster, Company: Apria Healthcare.