Digital Print Estimator - Sharon, MA DCS at Sharon

Job Description

Position Summary

Production Coordinator-Estimator will primarily be focused on evaluating and providing competitive pricing for projects, programs and RFPs. In addition the estimator, particularly in the absence of another Print Production Coordinator, will have responsibility to manage all customer service activity in the Production Center including the order entry, job tracking, system input, billing and reporting, as well as, take on internal and external sales responsibilities, customer follow-up, order and process auditing and training facilitation.

Primary Responsibilities:

• The Estimator is responsible for providing pricing information in a timely professional manner utilizing own knowledge of the industry and tools provided.
• Estimator is responsible to evaluate project specification to understand the most cost effective means to produce in order to provide the most effective price and margin performance.
• Estimator will utilize tools provided to maintain estimates and track win/loss ratios, as well as, reasons for losses and provide reporting to help the team to understand areas of opportunity.
• The Estimator will work with the sales team, General Manager and Sales Manager to establish pricing for programs, large bids and RFPs.
• Estimator will also be responsible for maintaining outside suppliers for pricing reference and possible outsourcing.
• Estimator is responsible to maintain an understanding of the competitive landscape and report changes/findings to management.
• Partner with sales team and General Manager to identify opportunities and develop solutions to generate sales.

Partner with GM and operations team to implement programs to improve sales and margin performance.

Responsible to work with sales team and GM on problem resolution to maintain highest levels of customer satisfaction.

Assist in customer tours and the development of customer presentations.

Provide accurate and timely price estimates for customers.

Is the primary customer contact for order placement and processing.

Confers with the customer, sales team, and GM throughout the production process to keep them informed of status, to solicit and resolve inquiries and complaints, to obtain approval of materials such as artwork or proofs, and to procure information and materials needed to process orders completely and correctly.

Input orders into production tracking and order entry systems in compliance with Staples established processes.

Provides accurate and timely project estimates utilizing appropriate tools insuring appropriate margins.

Utilizes authorized systems and processes to insure accurate and timely billing.

Ability to close project, enter project statistics into system, bill of lading and billing information for production center and home office.

Analyze and manage P&Ls, scorecards, and trend reports to grow and maximize sales & margin in specified area.

Identify and communicate to the General Manager and sales team programs and/or initiatives that would increase sales and margin.

Job Requirements

Basic:

• Bachelors Degree
• 4-6 years related experience in the copy & print industry in a production/ pricing role.
• 4-6 years experience in a selling and customer service environment.
• 4-6 years experience in a selling and customer service environment.
• Leadership skills to develop a service & quality culture within the production center.
• Strong problem solving and project management skills.
• Strong analytical and organizational skills.

Preferred:

• Strong Customer Service and Sales Skills.
• Computer Skills: Microsoft Office (Access, Excel, PowerPoint, Word), Acrobat, Picture It, Publisher.
• Ability to use technology including opening and printing from a disk, CD and Zip drive.

Country: USA, State: Massachusetts, City: Sharon, Company: Staples.