General Manager - LensCrafters - Natick, MA at Natick

Job Description

General Function:

The overall mission of the GM is to be a leader within the LensCrafters organization, delivering the brand promise and organizations key results through people.

Specifically, the GM is responsible for delivering the stores Top Results by integrating the Brand Story and ensuring flawless execution of the customer experience/behaviors (retail/lab); recruiting and hiring brand-right associates that become long-term associates; and seamlessly linking the doctor and retail functions together.

MAJOR LEADERSHIP RESPONSIBILITIES

Leads stores associates to deliver the brand story and customer experience through performance management. Establishes clear team objectives and individual goals. Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately.
Recruits and selects brand-right Associates; is always on the lookout for promising individuals and cultivates relationships with them.
Delivers the top Key Results by inspiring associates to provide the customer experience through developing associate competence and knowledge; and analyzing store financial data.
Forecasts staffing needs accurately based on available information and schedules associates accordingly. Appropriately adjusts staffing levels up or down to meet the business.
Ensures all Associates are appropriately trained to delight every customer.
Accurately forecast sales monthly, weekly and daily for the purpose of forecasting actual dollar cost to the store P&L, and adhering to hours guidelines.
Leads OD business partnerships and co-planning.
Follows all company policy and procedures to ensure safety and security of the business.
Analyzes store financial data and develops/implements action plans to daily deliver the Key Results.
Demonstrates sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues. Reports all appropriate information to Regional Management.
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
Establishes a store culture that embraces diversity and maximizes the learnings from a diverse team.

KNOWLEDGE AND SKILL

Comprehensive knowledge from operations, processes and business implications
Strong influencing and negotiating skills
Team building and management skills
Sound judgment
Excellent coaching and development skills
Problem Solving and decision making skills
Interpersonal skills
Oral and written communication both up and down
Knowledge of current optical theory and merchandise

Job Requirements

QUALIFICATIONS

College degree or equivalent experience
4+ years Management/supervisory experience
A proven track record of delivering the organizations results through people
Previous experience in customer service and retail preferred
State licensure preferred (where applicable)
ABO Certification in non-licensed states preferred

*Equal Opportunity Employer
Country: USA, State: Massachusetts, City: Natick, Company: Luxottica.