PC Tech at Needham

Job Description

Dovetail Health is an innovative organization which focuses on preventing hospital readmissions and reducing total medical expenditures, and improving quality measures among the highest-risk patients.  Our model leverages a dynamic team of nurses and pharmacists who are specifically trained to assess and mitigate risks of unnecessary utilization by supporting patients in their own home.  Dovetail’s unique delivery model combines compassionate care, superior chronic illness management and medication optimization to improve quality for our patients and reduce healthcare costs for our clients.

We are a growing team, passionate about success, with strong values and balance in our lives. We have fun working together while building a great company!  We are looking for other team players who are passionate about our vision and who want to make a difference in the lives of seniors and in the health care industry.

JOB SUMMARY
The PC Support Technician will be responsible for the day to day support and operation of corporate technology devices, processes and users contained within or connected to the Dovetail network. Specifically, the equipment this individual would be working with daily would include but not be limited to PC’s, laptops, servers, mobile phones, printers, switches, routers and appliances. This technician will use his/her experience and education to ensure a consistent, high-performing and high quality product and service to our user community, in both local and remote scenarios.

Job Requirements

KEY RESPONSIBILITIES
• Provide effective and timely responses to day to day technology and application issues that arise with end users
• Monitor enterprise systems with regard to performance, reliability and capacity and execute appropriate changes as needed
• Ensure a consistent and high quality build process for end-user devices
• Ensure user provisioning occurs in a timely, consistent and accurate manner
• Perform common administration tasks on critical server, network and peripheral equipment, ensuring industry standard configurations and security models.
• Manage assigned projects through their full lifecycle, from assignment and documentation to implementation and testing
• Manage company asset and software licensing inventory, ensuring accuracy and completeness. This will also include provisioning and deploying end user equipment and peripherals
• Act as an advocate and supporter of Dovetail’s security initiatives, IT processes and standards
• Ability to take on other responsibilities as necessary or requested

EXPERIENCE
• At least 2-3 years of technical support experience working in a fast-paced environment
• Strong communication skills
• Ability to collaborate and work in a team environment
• Strong problem solving skills and able to mange conflict
• Advanced experience with Microsoft desktop Operating Systems (XP, 7)
• Basic understanding of Microsoft server Operating Systems (2k3, 2k8)
• Experience troubleshooting a Microsoft Active Directory environment and subordinate services (ie DNS, DHCP, Security, etc.)
• Basic understanding of Cisco networking methodologies and troubleshooting issues within a secure corporate network

EDUCATION & CERTIFICATIONS
• Bachelor’s degree in Computer Science or a related discipline is preferred
• Microsoft and/or A+ Certifications required

EQUAL OPPPORTUNITY EMPLOYER

In accordance with state and federal laws, employment offers are tendered solely on the basis of qualifications without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, handicap (including disabled veterans) or Vietnam Era veteran status.

Dovetail requires a CORI check as a condition of employment and a satisfactory reference check.

 

Country: USA, State: Massachusetts, City: Needham, Company: Dovetail Health.