Jada Smith
Chief Executive Officer - Big Brothers Big Sisters of Central Florida
Clermont, FL
Work Experience
Chief Executive Officer
September 2011 to Present
Develops and drives the strategy of the organization, through fundraising, public relations, community development, service delivery and human resource development. Actively engage in the Central Florida community to build agency awareness with community leaders. Raises the public profile of Big Brothers Big Sisters of Central Florida by serving as the spokesperson and advocate for the agency, as well as a visible, visionary and influential leader in the community. Engages in the development of a strong Board of Directors. Leads, motivates and develops staff to ensure effective management of people resources. Manages an annual budget of $812k.
∪ Exceeded revenue goal by 10% in nine months.
∪ Reorganized the staffing structure to improve accountability and efficiency, resulting in 12% increase in program delivery.
∪ Implemented a new program model, resulting in 20% increase in corporate sponsorships.
∪ Established new community program, resulting in increased visibility in disenfranchised community as well as increased service to women and young girls.
Chief Operating Officer
February 2003 to August 2011
Directed all aspects of the organization to provide growth in service delivery, community awareness and financial and human resources. Provided leadership to 49 employees, over 1,000 volunteers and support to 20,000 donors within a 13 county jurisdiction. Managed annual budget of $5.2 million and directed financial decisions of the organization. Lead Regional Management team to exceed operational goals. Was accountable for regional operations management, strategic planning, human resources, financial and material resources and board development.
∪ Designed, implemented and managed regional consolidation of operations reducing administrative and back-office expenses and operating inefficiencies.
∪ Created and implemented organizations strategic plan.
∪ Revitalized Brevard County Board of Directors, resulting in 60% improvement in Board revenue.
∪ Prepared grant proposals, generating over $220,000 in awards.
∪ Achieved $100,000 in in-kind marketing services through community partnership, resulting in first-of-its-kind public transportation marketing of the American Red Cross.
∪ Created "Red Cross University" to improve recruitment, retention and recognition of volunteers, resulting in 50% increase in volunteer satisfaction.
∪ Created "Inclusive Initiative" program which improved diversity among volunteers ranks by 45%.
∪ Consolidated Human Resources activities and management to ensure adherence to established policies and procedures.
Director of Human Resources
April 2000 to February 2003
Responsible for the overall administration, coordination and evaluation of the Human Resources function. Annually reviewed and updated personnel policies, procedures and practices. Oversaw annual review training and process. Coordinated entire recruitment, retention and recognition practices. Worked closely with department peers to ensure operational support to fulfill departmental objectives.
∪ Designed benefit credit program to provide cost savings to organization, resulting in 30% reduction in benefit expenses.
∪ Created peer recognition program to improve morale.
∪ Established human resources department to include development of personnel policies and procedures, job descriptions, table of organization, salary structure and standard operating procedures for employee and volunteer resources.
Human Resources Manager
February 1998 to March 2000
Responsible for entire human resource functions with responsibilities to include recruitment, interview, orientation, benefit administration, payroll administration and termination. Responsible for the execution of annual enrollment of cafeteria plan. Administered COBRA, retiree benefits, deferred compensation and workers compensation claims. Acted as liaison between governmental officials, executives and staff. Provided on-going support regarding employee relations issues.
Education
Bachelor's in Public Administration
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