Site Support Engineer 1 at Cambridge

Job Description

PURPOSE

Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem.

RESPONSIBILITIES

Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.

Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.

Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.

Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.

Participate on global and regional project teams.

Delegate IT support tasks and provide training to more junior staff and end-users.

Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.

Perform other duties as required.

Job Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Working knowledge of Microsoft server, workstation and networking technologies.

Working knowledge of industry standards with regards to system and network administration.

Possess excellent verbal and written communication skills.

Ability to establish and maintain effective working relationships with coworkers, managers and clients.

Project management exposure.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelors Degree in Computer Science or related field; with 1 years experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience

Country: USA, State: Massachusetts, City: Cambridge, Company: Quintiles.