Job Id: 177091
Nearest Major Market: MA - Boston
Job Description
NAPA Auto Parts is seeking an enthusiastic and professional Customer Sales and Service Representative to join our growing auto parts team. Our NAPA Customer Sales and Service Representatives are ambitious go-getters who not only find and win new customers, but also promote the entire NAPA line of products and services to our existing wholesale customers. If you seek a fast paced sales position with opportunities to control your earnings through a generous bonus program for your hard work, then a Customer Sales and Service Representative position with NAPA is the job for you!
Qualifications
- Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance , closing the sale and account maintenance
- Prior experience in a NAPA store or other retail experience in the automotive industry
- 2+ years experience in a customer focused role
- Ability to perform in a quota-driven environment
- Capability to present information in group meetings
- Valid driver license with no more than 2 moving violations in the last 4 years required
- Must be willing to work flexible retail hours, including evenings, weekends and holidays
- High school diploma or G.E.D required.
- Bachelor degree preferred.
Responsibilities
- Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
- Promote the entire line of NAPA products and programs to Wholesale Customers
- Work with local Store Manager to develop plans to increase sales
- Proactively initiate, contact, manage and develop leads on a local basis
- Achieve personal sales and profit quotas
- Identify specific needs of customers and align solutions with NAPAs offerings.
- Work with manufacturers representatives to improve program offerings and grow customer knowledge of lines
- Engage customers and keep them connected through all of NAPAs eSales programs
- Perform educational seminars, clinics and presentations on NAPA product lines and services
- Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone
Country: USA, State: Massachusetts, City: Waltham, Company: Napa.
вторник, 25 июня 2013 г.
среда, 13 февраля 2013 г.
Vice president
Ryan Yahraus
Vice President - Insulated Concrete Forms of Florida, Inc
Sarasota, FL
A successful manager with more than 15 years of commercial experience. Seasoned business developer with extensive contacts in the commercial and residential construction communities. International inside and outside sales experience in the medical and construction industries. Innovative business leader able to motivate and inspire those around him. Adept team builder and organizer with proven effectiveness managing time-sensitive, multi-disciplined projects.
Work Experience
Vice President
Sarasota, FL
2010 to Present
Co-founder of a specialty subcontracting company which builds the strongest and most energy efficient wall systems available. www.ICFofFlorida.com
❑ Responsible for oversight and management of every division within the company.
Sales Manager, Florida
Cemex -
Houston, TX
2005 to April 2010
Increased regions sales by 95% over a three year period by growing existing accounts and developing new accounts.
❑ Developed and maintained relationships with residential and commercial contractors, sub-contractors, and manufacturers representatives.
❑ Developed innovative, competitive price quotes while maintaining profitable margins.
❑ Increased accuracy of invoices and SAP billing information by developing new communications plan between sales and the credit department.
❑ Trainer for companys "Zero for Life" workforce safety program for field staff.
Account Executive
Seacoast Supply -
Bradenton, FL
2001 to 2005
promoted from Market Sales Representative), Florida
❑ Responsible for developing and maintaining sales relationships with residential and commercial contractors, sub-contractors, and manufacturers representatives.
❑ Increased regions sales by 80% over a four year period.
❑ Provided competitive price quotes while maintaining target profit margins.
❑ Champion for customer service improvement program.
❑ Piloted customer education onsite seminars on primary product applications.
❑ Recruited, interviewed, and hired sales and services candidates for employment.
❑ Managed, trained and mentored new sales personnel.
❑ Carried $6mm annual quota in addition to management responsibilities.
Senior Account Executive
US Gypsum -
Baltimore, MD
1999 to 2001
Established and maintained key accounts in multi-state territory. Increased territory market share and sales dollars by more than 100% over two year period.
❑ Responsible for day to day account management and product demonstrations.
❑ Created incentive programs for customers.
❑ Managed a personal sales quota of $ 2.4 mm.
Director of Sales and Marketing, North America
Florida International Medical Expo -
Sarasota, FL
1998 to 1999
Managed North American sales team with P&L, forecasting, and staffing responsibility.
❑ Aggregated highest annual sales growth in companys 12-year history.
❑ Communicated with printing and advertising agencies designing and developing ad layouts for the campaign
❑ Sales training for a team of five account executives.
Territory Manager, Florida
KOL Bio-Medical Instruments Inc -
Chantilly, VA
1997 to 1998
Direct sales with $2mm quota.
❑ Provided training and customer service to clients and prospects
❑ Liaison with R&D team for field inputs on product performance
❑ Responsible for month competitive analysis report
Education
BA in Organizational and Interpersonal communication
University of South Florida -
Tampa, FL
1997
Battery Technician
Data Cabling Technician
Administrative Assistant
пятница, 11 января 2013 г.
Chief operating officer
Michael Moreland
Chief Operating Officer
Houston, TX
Work Experience
Chief Operating Officer
Scan Specialists, LLC - Baymark Partners -
Houston, TX
August 2011 to July 2012
Senior manager in charge of and accountable for all finance, accounting, operations and human resources of this medical imaging company acquired in March 2011 by private equity firm Baymark Partners (www.scanspecialists.org).
Certified Public Accountant
The Finance Organizer, LLC -
Orlando, FL
August 2010 to August 2011
Provide tax, accounting, consulting and recruiting services to businesses and individuals.
Chief Financial Officer
Christie Lites -
Orlando, FL
February 2006 to August 2010
Senior executive with the responsibility, accountability and authority for all accounting, finance, tax, treasury, insurance, banking and equipment financing for this $60 million lighting equipment sales and rental company (www.christielites.com). Reporting to the company founder, owner and Chief Executive Officer and supervising a staff of 18 in Canada and the U.S., executed accounting department restructuring and consolidation from 8 locations to 2.
• Improved efficiency of accounting operations by simplifying chart of accounts, consolidating and outsourcing payroll and executing the implementation of and compliance with standard flowchart procedures for all accounting, finance and internal audit tasks in accordance with department policies and practices.
• Generated $300,000 tax benefit from optimizing 2008 bonus depreciation of equipment purchases.
• Generated all rental revenue commission reporting and determination of annual sales force compensation.
• Led accounting conferences and maintained daily contact with multiple levels of all departments to support communication and control of 5 and then 2 accounting centers and 11 warehouse locations.
• Extensive travel to Toronto, Dallas, Seattle, Vancouver and Calgary to provide coordination and leadership on various projects and initiatives.
• Led all financial reporting and tax returns - in direct contact and coordination with lenders and outside accounting firms.
Account Executive
Robert Half International -
Orlando, FL
June 2005 to January 2006
Leveraged strong communication and interpersonal skills with clients and candidates and effectively cross-sold other lines of business (www.rhi.com).
Finance Director
JetBlue Airways, LiveTV Division, Melbourne -
Orlando, FL
December 2002 to May 2005
Finance leader of the in-flight entertainment wholly-owned subsidiary of JetBlue Airways (www.livetv.net). Brought this acquired business into the public company reporting environment of JetBlue and built finance and accounting team and processes from the ground up to support profitability and rapid growth of the business.
• Recognized for outstanding execution, teamwork, dedication and perseverance - quickly promoted to Finance Director.
• Responsible for all financial reporting, planning and analysis to include special projects and full financial statement quarterly reviews with the CEO of JetBlue. Also accountable to JetBlue Corporate Controller and CFO.
• Supervised finance and accounting team of 8 using MAS 90/200.
• Conducted financial forecasting, analysis and review of customer proposals and contracts during negotiation process and worked closely with legal counsel during this process.
• Led annual operating budget and business planning - drove planning and performance to plan.
• Evaluated all capital expenditures and BOM costing of aircraft system installations.
• Led development, preparation and review of internal reporting packages to three LiveTV Vice Presidents - monitored and communicated financial impact of daily operations.
• Implemented, managed and conducted physical inventory process for inventory and fixed assets.
Corporate Controller
Flite Line Equipment Corporation -
Miami, FL
April 2001 to November 2002
Supported the financial survival of this manufacturer and distributor of aviation ground support equipment (with affiliates: Tesco Equipment Corporation and Cargo Line Corporation), after terrorist attacks of September 2001. Primary markets were South America, Latin America and the Caribbean (www.flitelineusa.com and www.tescohilift.com).
• Financial forecasting and analysis - Eliminated significant annual overhead expense with restructuring after manufacturing operational cost-benefit analysis.
• Tax remittance, reporting, compliance and strategy - state and federal, all S-Corporations, 2 IRS audits.
• Perpetual inventory accounting and control - Great Plains system environment.
Finance Manager and Contract Administrator
FMC Technologies, Airline Equipment - Airport Products and Systems Division -
Orlando, FL
August 1998 to April 2001
August 1998 to April 2001
Financial lead of team winning $458 million ground support equipment production and support contract for the United States Air Force: the Halvorsen Air Force Loader (www.jbtcorporation.com). Winner - FMC Technologies 2000 Tony Award for Outstanding Sales Team of the Year.
Financial Analyst
Sara Lee Corporation -
Memphis, TN
April 1995 to August 1998
Implemented award-winning e-commerce sales force automation financial system (www.saralee.com). Winner - Lotus Notes Beacon Award for Excellence, January 2000.
Education
MBA in Finance
Rollins College -
Winter Park, FL
1996
BSBA
Troy University -
Dothan, AL
1994
Links: ExecutiveJobSearch
PartTimeJobSearch
четверг, 10 января 2013 г.
Executive assistant to general counsel and chief financial officer
Tomiko Austin
Executive Assistant to General Counsel and Chief Financial Officer - AT&T INTERACTIVE/ YP
Alta Loma, CA
Seasoned, results driven legal and financial administrative professional with more than fifteen years success in supporting C-level executives in the telecommunications, real estate, nonprofit and energy industries. Possesses outstanding verbal and written communication skills with strong problem-solving experience. Mastery of Microsoft Office applications and accounting software. Positive, motivated and detail-oriented work-ethic with the ability to interface with all levels. Maintains an organized and efficient office and operates independently as a forward-thinking multi-tasker who consistently produces high-quality, accurate work. Exceptional organizational skills and meticulous attention to detail. Strong ability to remain flexible, resourceful, and professional in a fast-paced atmosphere. Exercises judgment and discretion in completing assignments with confidential, sensitive and critical information, files, records and reports.
Work Experience
Executive Assistant to General Counsel and Chief Financial Officer
Glendale, CA
2008 to Present
A wholly-owned subsidiary of AT&T Inc. formerly known as YELLOWPAGES.COM, creates local search products and services that empower consumers to find and connect with businesses across devices and interactive platforms, including online, mobile and TV. Annual revenues of $1 billion and 600 employees.
Responsible for performing advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skill, and knowledge of corporate policies and practices.
• Handle extensive and complex calendar scheduling, anticipating and prioritizing needs quickly.
• Manage appointments, conference room booking, meeting logistics, and materials preparation and press arrangements, and keep the General Counsel and CFO on-track and on-schedule.
• Handle complex travel itineraries and manage, prepare and review expense reports for compliance with company policy and serve as training coordinator for all administrative staff.
• Answer and screen incoming telephone calls, take messages and welcome visitors, for 8 member legal department, including six attorneys and two paralegals, as well as the CFO.
• Review incoming memos, submissions, and reports in order to determine their significance and distribute as indicated in corporate policies and procedures.
• Prepare and submit individual and department expense reimbursement forms on a timely basis.
• Maintain corporate confidentiality, privacy, and security, adhering to records policies.
Accounting Clerk
INLAND AIDS PROJECT -
Riverside, CA
2004 to 2007
A nonprofit organization providing case management and other support services to persons with HIV/AIDS in Riverside and San Bernardino counties. Annual budget of $2 million and 14 employees.
Managed Accounts Payables and ensured completion of monthly fiduciary receipts and bill cycles.
• Entered invoice information for processing and revenue recognition, gathered necessary information for incomplete invoices and reconciled billing statements.
• Researched billing discrepancies and worked with partners to uncover and resolve issues.
• Ensured timely processing and compliance of invoices with contract or sales agreement.
• Delivered timely and accurate processing of monthly consolidated master bills.
Payoff/Payroll Clerk
DIVERSIFIED TITLE & ESCROW SERVICES CO -
Colton, CA
2002 to 2004
A privately-held escrow company providing real estate title, abstract and settlement services in Riverside and San Bernardino counties. Annual revenues of $4 million and 41 employees.
• Handled data entry, reconciliation of timecards, and paycheck distribution.
• Compiled payroll data, computed wages and deductions, and recorded changes to net wages.
• Processed checks and wires to pay off loans and handled exceptions related to processing.
• Served as contact point with other title companies, attorneys, and customers.
• Identified all incoming wires and performed payment clearing account reconciliations.
Office Manager
TRANSCOMP SYSTEMS, INC -
Orange, CA
2001 to 2002
A privately-held firm providing operations management software systems for the solid waste and recycling industry, now a subsidiary of PC Scale, Inc.
Organized and coordinated office operations, procedures and resources for effectiveness and efficiency.
• Updated and maintained accounting journals and other records detailing financial business transactions, including A/R, A/P, inventory and bank reconciliations.
• Designed, built and maintained recordkeeping and filing systems.
• Created policies and procedures, trained new employees and updated as needed.
• Managed procurement of stationery, office supplies, and equipment and all service contracts.
PROFESSIONAL WORK HISTORY PRIOR TO 2001
Office Assistant
WRIGHTWAY PROTECTIVE SERVICES -
Beverly Hills, CA
1998 to 2001
Office Manager
NEXT EPISODE HAIR SALON -
Rancho Cucamonga, CA
1994 to 1998
Education
Bachelor of Science in APPLICATIONS
Cerritos College -
Cerritos, CA
1994 to 1996
Links: ExecutiveJobSearch
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Chief executive officer
Jada Smith
Chief Executive Officer - Big Brothers Big Sisters of Central Florida
Clermont, FL
Work Experience
Chief Executive Officer
Winter Park, FL
September 2011 to Present
Develops and drives the strategy of the organization, through fundraising, public relations, community development, service delivery and human resource development. Actively engage in the Central Florida community to build agency awareness with community leaders. Raises the public profile of Big Brothers Big Sisters of Central Florida by serving as the spokesperson and advocate for the agency, as well as a visible, visionary and influential leader in the community. Engages in the development of a strong Board of Directors. Leads, motivates and develops staff to ensure effective management of people resources. Manages an annual budget of $812k.
∪ Exceeded revenue goal by 10% in nine months.
∪ Reorganized the staffing structure to improve accountability and efficiency, resulting in 12% increase in program delivery.
∪ Implemented a new program model, resulting in 20% increase in corporate sponsorships.
∪ Established new community program, resulting in increased visibility in disenfranchised community as well as increased service to women and young girls.
Chief Operating Officer
American Red Cross Mid-Florida Region -
Orlando, FL
February 2003 to August 2011
Directed all aspects of the organization to provide growth in service delivery, community awareness and financial and human resources. Provided leadership to 49 employees, over 1,000 volunteers and support to 20,000 donors within a 13 county jurisdiction. Managed annual budget of $5.2 million and directed financial decisions of the organization. Lead Regional Management team to exceed operational goals. Was accountable for regional operations management, strategic planning, human resources, financial and material resources and board development.
∪ Designed, implemented and managed regional consolidation of operations reducing administrative and back-office expenses and operating inefficiencies.
∪ Created and implemented organizations strategic plan.
∪ Revitalized Brevard County Board of Directors, resulting in 60% improvement in Board revenue.
∪ Prepared grant proposals, generating over $220,000 in awards.
∪ Achieved $100,000 in in-kind marketing services through community partnership, resulting in first-of-its-kind public transportation marketing of the American Red Cross.
∪ Created "Red Cross University" to improve recruitment, retention and recognition of volunteers, resulting in 50% increase in volunteer satisfaction.
∪ Created "Inclusive Initiative" program which improved diversity among volunteers ranks by 45%.
∪ Consolidated Human Resources activities and management to ensure adherence to established policies and procedures.
Director of Human Resources
American Red Cross Mid Florida Region -
Orlando, FL
April 2000 to February 2003
Responsible for the overall administration, coordination and evaluation of the Human Resources function. Annually reviewed and updated personnel policies, procedures and practices. Oversaw annual review training and process. Coordinated entire recruitment, retention and recognition practices. Worked closely with department peers to ensure operational support to fulfill departmental objectives.
∪ Designed benefit credit program to provide cost savings to organization, resulting in 30% reduction in benefit expenses.
∪ Created peer recognition program to improve morale.
∪ Established human resources department to include development of personnel policies and procedures, job descriptions, table of organization, salary structure and standard operating procedures for employee and volunteer resources.
Human Resources Manager
Supervisor of Elections -
Orlando, FL
February 1998 to March 2000
Responsible for entire human resource functions with responsibilities to include recruitment, interview, orientation, benefit administration, payroll administration and termination. Responsible for the execution of annual enrollment of cafeteria plan. Administered COBRA, retiree benefits, deferred compensation and workers compensation claims. Acted as liaison between governmental officials, executives and staff. Provided on-going support regarding employee relations issues.
Education
Bachelor's in Public Administration
Upper Iowa University
Links: ExecutiveJobSearch
PartTimeJobSearch
Chief marketing officer
Judy Levin
Chief Marketing Officer - DRIVE MEDICAL
Woodbury, NY
Global Marketing Executive and University of Chicago MBA with a record of achievement on both the client and agency side for leading lifestyle, CPG, and medical equipment brands at Seagram, Diageo, General Foods, Dannon, Timex, and Drive Medical. Success as change agent at Drive Medical. Founded and built CRM agency, purchased by WPP within four years. Recognized and rapidly promoted for superior performance.
Work Experience
Chief Marketing Officer
Port Washington, NY
2010 to Present
Lead Marketing Department evolution from marketing services and production team to strategic leader in company.
• Elevating Quality and Effectiveness of Marketing Team and Activities
➢ Broadening department scope as strategic leader in company. Reorganized team; added analytics and digital skills to drive more effective marketing. Lead Corporate Communications function.
➢ Overhauled all digital marketing practices. Increased email delivery (from 60% to 96%), email interaction (from 8% to 25%). Upgraded website, achieving increased website visits (+25%) and online orders (+20%). Adding pull marketing into tool kit (social media content build, search optimizing website through structural and content upgrades).
➢ Elevated standards of marketing output through disciplined development process including briefs, clearer and more impactful messaging, upgraded graphic treatment.
• Creating Drive Medical Brand
➢ Within first 6 months, developed new company positioning, tagline and brand identity system.
• Driving Revenue Growth and Efficiency Across Departments
➢ Devised and implemented new approach to launching new products company-wide to ensure departments work toward common goals, opportunities are prioritized, and marketing investment aligns with potential. Initiated multi-channel campaigns for key introductions. Increased revenue performance, on average, by 23% on key introductions.
➢ Identified and spearheading company-wide initiative to centralize product assets within master data management tool. Will improve consistency and accuracy of information, eliminate redundant activities within company. Anticipate 25-50% increase in efficiency.
➢ Initiating build of customer marketing database which will enable lead generation programs, segmented marketing activities, driving incremental revenue and more efficient spend.
SVP, Client Service Director
WUNDERMAN -
New York, NY
2006 to 2009
Led development and implementation of CRM programs, through integrated channel programs for Diageo including: Johnnie Walker, Crown Royal, Baileys and Guinness. Orchestrate efforts of Account, Strategy, Creative, Interactive and Analytics professionals, leading 100% of account billings ($15M). Provided leadership in strategy, creative, program implementation and analytics. Acted as senior interface with clients upper management.
Lead new relationship with Timex to improve marketing effectiveness and new product development process.
• Grew Key Account Revenue
➢ Success in US with Johnnie Walker program drove client to request program development on a global scale. Pilot for five countries completed and launched Fall 2009.
➢ Drove Diageo businesses from US only account to tenth largest global account.
➢ Pitched and won the social media programming for Johnnie Walker.
• Elevated Timexs Marketing Effectiveness
➢ Devised consumer led new product process resulting in 2 viable products for development and testing.
➢ Identified opportunities to upgrade all marketing practices through data, consumer experience, measurement and insight enhancements.
Founding Partner and Client Service Lead
SHAW MARKETING GROUP -
New York, NY
2002 to 2006
Built SMG to an organization of 20 professionals and 7 strategic partners to bring "best-in-class" solutions to clients. Increased revenue more than 400% in a four-year period resulting in acquisition by Wunderman Worldwide in 2006.
• Driving Significant Business Results
➢ Created Striding Man Society loyalty program for Johnnie Walker; integrating e-mail, website, social media, search and direct mail. Generated 25% of brands annual growth and +40% ROI.
• Growing Agency Revenue
➢ Grew CRM investment at Diageo by 125%. Nearly tripled agency revenue on Johnnie Walker program. Generated significant increase in franchise value on Crown Royal, VO and Captain Morgan.
Vice President
JOSEPH E. SEAGRAM & SONS INC
2000 to 2002
Directed all marketing communications initiatives through a team of seven professionals. Provided, global leadership in direct and Internet based marketing initiatives, agency relations, compensation, advertising
development, production and media planning. Set marketing communications strategy for all brands in company portfolio. Led development of all interactive creative across brands and agencies.
• Harnessed Internet Marketing Power
➢ Generated 600% growth in e-mail database, expanding opt-in consumer records from 100,000 to 600,000 by formulating and implementing an aggressive plan for appending current database file.
➢ Led organization into e-mail marketing; developed the e-mail strategy and guided the vendor selection process to achieve communication savings of more than $5M.
➢ Increased efficiency of global marketing Intranet by 30% through redesign and expansion.
JOSEPH E. SEAGRAM & SONS INC -
New York, NY
1986 to 2002
Vice President, Global Marketing Planning
JOSEPH E. SEAGRAM & SONS INC
1996 to 2000
Led Global Marketing strategic planning, reporting directly to the Chief Marketing Officer. Structured the Global Marketing Team with a staff of more than 70 professionals and an annual budget of $75M, created strategic and financial plan, established infrastructure and operating principles.
• Created Global Marketing Synergies
➢ Led international rollout plans for five brands by setting global investment prioritization.
• Defined the Marketing Mission
➢ Created and implemented consumer segment priorities for portfolio of 11 brands setting sales agenda.
Vice President, Brand Marketing
JOSEPH E. SEAGRAM & SONS INC
1994 to 1996
Led all marketing efforts for a broad portfolio of brands with P&Ls driving $1B in sales. Managed marketing spend of $100M while guiding 21 managers and 10 administrative support. Brands included: Captain Morgan, Chivas Regal, Crown Royal, Glenlivet, Godiva Liqueur, Myerss Rum, Seagrams 7, Seagrams Gin, Seagrams VO
• Changed Seagram Marketing Landscape
➢ Championed first industry TV / Radio advertising based on personally developed business case.
➢ Introduced new Captain Morgan brand icon and award winning creative for Crown Royal.
• Boosted Marketing Efficiency and Market Share
➢ Accelerated Captain Morgan Rums annual growth more than 20% by repositioning the brand, defining a new portfolio strategy and prioritizing investment across the line.
Group Marketing Director
JOSEPH E. SEAGRAM & SONS INC
1992 to 1994
Directed all marketing activities (strategy, planning, positioning, advertising, promotion, packaging, pricing, PR) supporting the sale of 9 leading brands with P&Ls delivering < $365M in annual sales and $62M in marketing support while guiding the efforts of 12 professionals in Brand Management, Marketing Services and Purchasing
Education
MBA in Marketing and Finance
University of Chicago -
Chicago, IL
1981
BA in Economics
University of Rochester -
Rochester, NY
1979
Additional Information
AREAS OF EXPERTISE
• Team Building and Leadership • CPG, Luxury and Medical Brands • Digital Marketing
• Brand Equity Management • Marketing Communications • CRM
• New Product Development • Creative Management • Partner Integration
• B-to-C and B-to-B Marketing • Consumer Insight Development • Strategic Planning
CHANNEL EXPERTISE
Online search, e-mail, direct mail, radio, print, TV and outdoor advertising; website development, and social media.
Links: ExecutiveJobSearch
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Chief technology officer
Peter Rothman
Chief Technology Officer - Merisel Americas, Inc
Melville, NY
Accomplished technology and business executive, proficient with all aspects of business and IT management; history of productivity and defining and meeting corporate goals; adept at strategic planning and forecasting for IT growth; proven ability to create and lead highly effective and cross functional teams; outstanding leadership, and communication skills. Proven track record of success at planning, developing, and implementing technology solutions that facilitate corporate objectives utilizing current technology to achieve desired measurable results. Designed innovative and creative use of technology that minimized investments and maximized returns to stakeholders in both internal use situations and as a technology service provider.
Work Experience
Chief Technology Officer
2011 to Present
Merisel is a conglomerate of creative services and digital imaging companies operating under the consolidated Coloredge brand. Merisel services the worlds largest and most prestigious organizations through its digital asset management, manufacturing, project management and distribution expertise.
As the CTO for Merisel responsibilities include the establishment of the organizations first strategic information technology plan to facilitate the organizations mission and growth initiatives to create new revenue opportunities and reduce operating costs. Established the companys first online digital and e-commerce strategy which created new products and services for the organization while facilitating client interactions.
Accomplishments:
• Designed and implemented a new technology infrastructure consisting of converged voice and data networks with multiple redundant routing to ensure minimal business interruption in the event of a service outage and reducing telecom expenses by over $300,000 annually.
• Virtualized the server environment to minimize the data center footprint and maximize the investment of the companys computing resources.
• Transformed the technology team into a high performing organization through the establishment of operational procedures and planning methodology that empowered the members of the department to establish and exceed individual goals.
• Creation of the organizations acceptable use, e-mail and mobile device policies
• Implemented new e-mail system to enable the organization to more effectively communicate and collaborate across locations.
• Implemented helpdesk system and related business processes to ensure issues are addressed timely and proper accountability is created for individuals both in the IT department as well as the end user community.
• Implemented system management and monitoring software to gain insight to the organizations network and server environments.
• Implemented in-house and cloud based backup solutions for financial and business systems in both the NY and CA data centers.
• Implemented new and enhanced mass storage backup solution of digital asset management systems in both NY and CA.
• Facilitated the consolidation and relocation of the northeast manufacturing locations into a state of the art facility in NJ implementing current IP based technology throughout the facility while reducing overall operating expenses.
• Implemented CRM solution to facilitate the sales and customer management processes.
• Consolidated and upgraded the organizations three financial systems into a singular instance of the latest version of our applications including integrating with other workflow systems.
• Consolidated the organizations FedEx systems into a single server based application to better track and manage costs.
• Assumed responsibility for the companys ecommerce initiative including rectifying issues with the current platform and identifying new partners to take our capabilities to the next level generating competitive advantage.
• Implemented the companys first soft-proofing system to enable us to expand our geographic reach and offer new innovative services to our clients.
• Stabilized the companys workflow systems to meet the current business operations and working to enhance the organizations capabilities as part of a business process reengineering effort.
Vice President, Consulting Services
IDP Consulting, LLC
2008 to 2011
IDP Consulting is a Long Island based IT Consulting and Management firm specializing in IT consulting and managed services including application development, project management, infrastructure management, infrastructure design as well as helpdesk and other support and consultative services.
As the Vice President of Consulting Services responsibilities included:
• Working with clients to align business objectives with appropriate technology solutions including ecommerce and web based business enhancement technologies.
• Managing client relationships to ensure client expectations and requirements clearly defines and managed.
• Create collaborative environments with client resources and IDP staff to implement solutions to align our clients business objectives with technology solutions.
• Designing technology solutions for a diverse set of clients including ecommerce, manufacturing, not-for-profits and healthcare organizations. Including applications that utilize current state of the art and leading edge technologies to facilitate business processes.
• Creating strategic technology plans for clients who embrace technology as a part of their business.
• Designing technology solutions, working with clients to establish and define requirements as well as facilitate the management of the projects.
• Reviewing and selecting new products and services for client offerings including the management of the relationships between the vendors and our customers.
• Managing all operations including support services, application development and engineering services for all clients.
• Define and design all internal business processes related to client support services and operations.
• Recruiting and hiring of highly motivated team to provide world-class services to our clients.
Managing Director
digitalpaperwork, LLC
2007 to 2008
digitalpaperwork, LLC was a Long Island based startup technology company specializing in large scale custom applications for the financial industry. The company repositioned itself as the market leader in digital pen and paper business process automation solutions to provide an end to end automation for its clientele.
As the Managing Director for digitalpaperwork responsibilities included:
• Architected eBusiness and ecommerce solutions related to real time business process automation utilizing state of the art digital pen technology integrated with web services to deliver real-time information utilizing pen and paper as a low cost input and data gathering device.
• Working with clients and potential customers to develop requirements for future releases of the platform based on new requirements as the solution matured.
• Lead team of engineers and developers to create an enterprise platform for business process automation to be sold as a service or an enterprise solution that integrated with document and record management solution utilizing interactive technology such as Microsoft Silverlight and Adobe Flex.
• Designed internal operations to meet the growing needs of the organization including business process definition IT process definition and strategic alignment to allow the company to continue to expand its services and product offerings.
• Designed the organizations infrastructure based on the requirements of the business to support the phased implementation of the new and changing applications that fit strategically within the fiscal budget and planned growth of the company.
• Business development including identifying and establishing strategic business partnerships with third party organizations to enhance our market share and product offering.
Vice President of Information Technology/CIO
MDC Partners, Inc
2005 to 2007
MDC Partners is a sector specific, publicly traded private equity firm specializing in advertising, marketing and communications companies consisting of forty operating entities.
As the senior technology officer for MDC Partners responsibilities included IT strategic planning and budgeting, alignment of IT and operations, oversight of corporate IT operations, IT governance and compliance.
• Created and led a team, consisting of members from each operating entity in finance, operations and IT to define requirements, evaluate solutions and select a product to create a standard finance, operations and management platform for the organization.
• Acted as liaison between executive management and operating entities owned as part of investment portfolio.
• Developed enterprise wide IT strategy for the parent company and all 40 operating entities to facilitate the creation of standards, established an IT governance program, leverage economies of scale and share knowledge in a non-competitive environment.
• Established the first collaborative environment related to information technology across all the companies owned by the organization which allowed for increased operating efficiencies and economies of scale.
• Successfully implemented a SaaS based industry specific ERP solution at the 8 largest agencies including the parent company, on time and on budget in two years.
• Established the first formal portfolio of projects and maintained alignment with corporate and individual entity initiatives.
• Evaluated and enhanced business processes to gain efficiency and economies of scale.
• Established standardized reporting models for executive management consisting of operational reports and strategic initiatives.
• Managed staff of 3 direct reports to provide strategic direction empowering managers to make business appropriate decisions and foster their decision making abilities.
• Aligned IT and business processes to ensure operations meet corporate requirements including back-up and recovery, SDLC and internal IT controls such as change management.
• Worked with executive management team to ensure business processes were properly defined to maintain and achieve effectiveness and efficiency.
• Established the first IT compliance framework based on CoBit for the organization and remediated a Sarbanes Oxley material weakness from 2004.
• Negotiated and managed strategic outsourcing relationships for applications, services and products to enable the organization to focus on its core competencies.
• Architected and designed the corporate server and network architecture to ensure the organization had an infrastructure that was stable and scalable as the organization grew.
Director of Corporate MIS
Volt Information Sciences, Inc
1992 to 2005
Volt information Sciences is an international conglomerate, with $2.2 billion sales, 45,000 employees, 350 offices worldwide. Industries include staffing services, telecommunications construction and engineering systems & services, telephone directory publishing services, computer systems design and maintenance.
Increasing responsibilities; over 4 promotions.
• Provided strategic oversight for enterprise initiatives including building cross functional teams to define requirements and provide regular periodic input on the development.
• Designed and managed applications for enterprise corporate level systems specializing in business process enhancement and efficiency. Applications included Accounts Receivable, Accounts Payable, Time & Labor, Billing, Job Costing, General Ledger, Reporting and Messaging systems based on end-user requirements.
• Responsible for enterprise wide PeopleSoft ERP implementation including creation of cross functional teams to define opportunities for business process re-engineering based on the availability of new technology. Designed and created a new module which was sold back to PeopleSoft for $1 million which is now the core of their PeopleSoft for Staffing solution.
• Worked with legal, human resources and other key departments within the organization to establish enterprise wide security guidelines and practices.
• Established the first strategic IT compliance and governance program across 5 business segments that ensured there were no material weaknesses during Sarbanes Oxley audits.
• Managed staffs of over 30 managers and developers ensuring all individuals were managed according to their skills and expectations including professional development and monitoring of employee performance.
• Created and provided periodic reporting to C-level management ensuring all current future IT projects meet the strategic objectives of the business.
• Design and architecture of enterprise data warehouse initiative to meet the reporting requirements of the business and regulatory reporting.
• Responsible for corporate enterprise systems infrastructure including server, network, operations and application monitoring systems.
• Corporate IT operations and management including establishing service level agreements that support the needs of the organization with appropriate management reporting.
• Defined vision, mission and goals for IT within the organization as part of the IT management team to ensure the technology departments met and maintained alignment with corporate expectations.
• Established first enterprise wide disaster recovery and business continuity planning committee to identify all critical to business processes, design appropriate recovery processes and establish recurring periodic testing.
• Identified opportunities for strategic outsourcing and managed vendor relationships with those selected to be business partners.
Senior Financial Analyst/Auditor
Volt Information Sciences
1990 to 1992
Senior Accountant
David Berdon & Co -
New York, NY
1988 to 1990
Education
Tulane University -
New Orleans, LA
A.B. in Management
Freeman School of Business
Links: ExecutiveJobSearch
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