Client Service Representative at Waltham

Requisition #: 59943 
Job Title: Client Service Rep 
Country: United States
State: Massachusetts
City: Waltham
Employment Status: Full Time
Job Responsibilities:

(Description):

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP!

SBS Service Excellence is a core value at ADP. In our Small Business Servicesdivision, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the US. Did you know that over 95% of our small business clients are not only satisfied with ADPs services but would recommend ADP to someone else? How would that kind of success impact your career?

As a Client Service Representatives you will make a difference! Its all about enabling the clients we serve to be more effective employers. You make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. You provide the expert support, in payroll, accounting, tax filings, money movement and product issues to enable our clients to be more effective employers.

Duties include:

• Receiving and providing resolution for incoming client calls regarding ADPs EasyPay payroll system.
• Collaborating with fellow ADP colleagues in a service center environment to answer questions received from an ADP client regarding our Payroll and HR products.
• Researching & resolving issues with W2s, Money Movement, Tax and reporting.
• You will investigate; research, analyze and resolve simple to highly complex problems.
• Providing assistance to our clients regarding ADP products to ensure full use and understanding of our products capabilities and procedures.
• Following-up with clients to ensure they were satisfied with the service received.
• Developing and maintaining effective ADP/client relationships and work to ensure the client has a meaningful and positive experience when speaking with an ADP representative.
• Enthusiastically performs related duties as required

 RequirementsExperience, Skills, Academic:

• Demonstrated ability to provide positive results, professionalism, and a strong focus on Client Satisfaction
• Experience in a Client Services capacity with knowledge of payroll and accounting preferred
• Strong Mathematical Competency including ability to understand percentages, balances, calculations, etc
• Effective oral and written communications skills required, along with good interpersonal skills
• Good organizational skills with focus on detail and accuracy
• Effective time management skills required
• Ability to work under the pressure of time constraints and to prioritize client issues
• Ability to multi-task, and work in a fast paced team environment, high call volumes, meet deadlines and prioritize client issues
• Efficient, accurate typing and ten-key proficiency
• Common office software ability
• A current APA certification is preferred and/or encouraged to pursue once employment begins.
• Some college preferred; Recent College Grads encouraged to apply
• Must be able to work flexible hours during peak processing periods, including year-end

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The Worlds Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business

With a history of financial growth that is unmatched in our industry, ADP is well-positioned for long-term growth and profitability. Given our global reach and scope of products and services, ADP is a place where you can grow your career while making a lasting impact in a results-orientated, dynamic and collaborative environment.

ADP is committed to investing in our associates career development and professional growth. In fact, we have been repeatedly recognized by Training magazines "Training Top 125" list. To find out more about ADP, please visit our website athttp://www.adp.com/. (NASDAQ: ADP)

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Job Category: Client Service
Area of Interest: Customer Service / Support
Locations: United States, Waltham, MA

Country: USA, State: Massachusetts, City: Waltham, Company: ADP - Automatic Data Processing.