Sr. Production Support Analyst Job at Wakefield

The Senior Operations Analyst will work with account teams to define and schedule work, manage priorities, and meet client deliverables including production processing and ad-hoc work requests. The Senior Operations Analyst will have knowledge of SQL to perform data loads, data analysis and validation, quality control, and have the ability to translate business requirements into SQL to confirm that requirements have been met and implemented correctly and are successful. The Senior Operations Analyst will possess technical writing skills to document production processing and technical analytical capabilities to analyze and troubleshoot production issues and effectively communicate same. In addition, responsibilities include utilizing file transfer software for SFTP and FTP file transfers including the ability to create and execute file transfer scripts; performing quality control/quality assurance of all client deliverables for accuracy and completeness including record counts, record layouts, data analysis and validation in order to resolve client deliverable issues in a timely manner. The Senior Operations Analyst will also identify areas for improvement in efficiency, process, and/or quality and work with account team and developers to define and document business requirements and implement improvements. Additional responsibility will include offshore operations team support, mentoring, and

Responsibilities
* Schedules and submits standard and ad-hoc jobs.
* Provides proactive production servicing to account team based on experience and communicate management of same to account team(s). Manages quality assurance of input and output feeds and communicates issue(s) and solution(s) to account team.
* Verifies production execution is successful. Preemptively identifies areas for improving processes and client service.
* Creates documented specifications for presentation to the account team in support of process efficiency improvements.
* Proactively manages production schedules, providing information to the account team to promote effective and efficient processing.
* Manages the quality and timeliness of updates and output deliverables; proactively communicate potential issues to account team(s) and clients.
* Ensures compliance with production standards; mentors team members in adhering to established production standards.
* Monitors system up time and ongoing system processes - follows escalation procedures if the system is unexpectedly unavailable. Provides scheduling solution to remedy down production time.
* Attends and participates in weekly/biweekly status meetings. Proactively communicates production issues to client and project team; anticipates and communicates potential production issues to account team(s).
* Creates and maintains documentation of production schedules, file layouts, production documentation, and production process flows.

Qualifications
The items below are the minimum level of directly related work experience needed to perform the assigned duties and responsibilities of the position:

* Strong SQL knowledge
* Strong Oracle knowledge
* Ability to read and understand log files
* Familiarity with scheduling tools, BJS (Batch Job Scheduler)
* Working knowledge of file transfer protocols and file encryption
* Demonstrated working experience with source control systems
* Familiarity with common software development practices and SDLC.
* Ability to document system process flows
* Ability to create and maintain scheduling calendars
* Ability to train and mentor team members
* Experience in an environment governed by formal software development and/or software operations standards.
* Technical support experience is a plus
* Strong attention to detail and ability to multitask
* Strong communication skills (Verbal and written)
* Adaptability to new applications and tools
* Knowledge of MS Office

Working Conditions/Physical Requirements:

* Required to monitor paging system (Blackberry)
* Occasional off-hours and weekend support

Education Requirements:

Bachelor Degree, Computer Science related or Operations

Compensation and Benefits
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

Conditions of Employment
All job offers are contingent upon successful completion of drug screen and background checks.

About Us
Epsilon is the industrys leading marketing services firm, with a broad array of data-driven, multichannel marketing solutions that leverage consumer insight to help brands deepen their relationships with customers. Services include strategic consulting, acquisition and customer database technologies, loyalty management, proprietary data, predictive modeling and a full range of direct and digital agency services, including creative, interactive web design, email deployment, search engine optimization and direct mail production. In addition, Epsilon is the worlds largest permission-based email marketer. Epsilon is an Alliance Data company. For more information, visit www.epsilon.com/or call 1.800.309.0505.
Country: USA, State: Massachusetts, City: Wakefield, Company: Epsilon.