Training Specialist - MA at Boston

Job Summary

Team member will plan, coordinate, schedule and present training classes using various delivery mechanisms, In-person onsite training, webinar, telephone and remote desktop support. Team member must be able to communicate technical information to users in non-technical, clear terms; develop, produce and distribute training materials on-line and in written form; develop, evaluate, and assemble training classes, training materials, and handouts; provide follow-up support and further training assessment to users. Perform monthly statistical analysis on clients utilization of Dealertrack services. Develop plan of action for accounts requiring additional support, training consultation services, or Dealertrack sales initiatives. Consult with account personnel and recommend process changes that will enable client to maintain compliance with state DMV rules and regulations.

Primary Duties

• Perform initial on-site and web based product training for customers on the use of the Online Registration System (OLRS), and the RegUSA web portal.
• Prepare training materials and documentation for customers.
• Prepare web based demonstrations and training on Dealertrack RTS products and services.
• Report writing
• Maintain knowledge of standard operation procedures and company practices
  Conduct follow-up product training for customers as required.
• Perform software installations and some computer assembly
• Perform follow-up visits or calls to customers
• Assess clients current workflow and develop process change plans in order to incorporate Dealertrack applications into clients current operating process.
• Ability to identify and appropriately address process flow inadequacies within our customers titling process.
• Perform monthly statistical analysis on clients utilization of Dealertrack services. Develop plan of action for accounts requiring additional support, training consultation services, or DealerTrack sales initiatives.
• Work with Business Development Teams to help identify new product development
• Accomplish additional tasks as assigned

Job Requirements

• Technical training specialist with a minimum of 2 years of experience
• Training curriculum development 2 years of experience
• Automotive retail experience F&I or title and registration experience preferred but not necessary
• Some computer setup and assembly experience
• Assess clients current workflow and develop process change plans in order to incorporate Dealertrack applications into clients current operating process
• Working knowledge of MS Word, Excel and PowerPoint
• Ability to learn and educate users on DMV business rules and regulation and to maintain current with state SOP changes, mandates and legislation.
• Bachelors degree or equivalent training in business or computer science
• Must have a valid drivers license and be able to travel. Extensive driving is required. Trips may include overnight stays and air travel
• Must have the proven ability to write and chart process/workflow, reports, manuals and white papers that explain technical ideas in simple language. Pervious documentation specialist experience required

Country: USA, State: Massachusetts, City: Boston, Company: Dealertrack Technologies.