VP Branch Manager (70) Reading at Reading

• Responsible for the overall management of a large banking office, typically defined as having over $100 million in deposits and/or a staffing complement of 10.0 or more FTE. An office of this size typically has a senior assistant manager who assumes responsibility for managing the daily sales activities of the platform staff toward achievement of their personal sales objectives, as well as established branch goals, however, the branch manager assumes ultimate responsibility for the success of these endeavors. Through tested techniques, directly engages the branchs management team and platform staff in sales and service coaching sessions.
• With a focus on building commercial relationships, conducts business development activites to include personal visits and outbound teleservicing as components, several of which may be joint with partners from the business banking unit.
• Through demonstrated leadership abilities, may take a lead role among peers in project management, regional sales and service events, general management, and/or divisional initiatives.
• Promotes Eastern Bank through taking on leadership roles in community organizations (i.e. Chamber of Commerce, Rotary, etc.), city/town events, local business networks, etc.
• Although the assistant manager is responsible for managing daily branch operations and compliance issues, the branch manager has ultimate responsibility for the branchs performance in these areas which include, but are not limited to, overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.
• Manages customer service levels within the branch, adhering to established guidelines.
• Consistently applies Human Resource policy for routine aspects of management, and as performance issues arise. Prepare and deliver performance appraisals for subordinates.
• Expected to have/gain full understanding of the teller function.

Required Skills

• Basic business acumen and professionalism is a must.
• Strong written and verbal communication skills are critical.
• Ability to build relationships and strong alliances across the organization.
• Must be flexible with ability to adapt to change.
• Ability to quickly learn all there is to know about the products and services offered by the bank.
• Must retain and build upon product knowledge base as a member of the divisions management team.
• Must have an understanding of the big picture in banking i.e. answers to questions like: How does a bank make money? What makes a product profitable?

Required Experience

• Bachelors Degree (or equivalent experience) required; five-to-seven years of management experience and proven leadership capabilities required, preferably in a retail banking environment. For incumbents who have tenure with the bank, must have a history of solid sales, service and management successes.
• Incumbent will likely enter this position with annuity/insurance license(s) (series 6 / 63) but if not, may be expected to obtain it/them within six months of hire. May be required to attend a banking school program similar to those offered through the Consumer Bankers Association.

Country: USA, State: Massachusetts, City: Reading, Company: Eastern Bank.