Job Description
RELATIONSHIP
The Care Nurse Supervisor reports directly to the Resident Care Director
PURPOSE
The Care Nurse Supervisor (CNS) manages the successful operation of the Resident Care Department, under the leadership of the Resident Care Director (RCD). The CNS is responsible for the oversight, coaching, and direct supervision of all resident care service providers in the community. The CNS management scope includes direct supervision of resident care positions, resident assessment, and management as defined by the Resident Care Director.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Advocacy
- Recognizes and assists in the prevention of elder abuse, neglect, and exploitation (financial and other) and reports to appropriate sources per state regulations
Compliance and Safety
- Ensures compliance with all resident care related regulations (e.g. medication management)
- Demonstrates infection prevention and control
- Demonstrates personal and resident safety
- Answers resident urgent call alarms
- Reviews and demonstrates fire, safety, and elopement procedures
- Ensures that a visit occurs following an incident, accident, injury
- Ensures physician and family notification per state regulations
- Actively participates in the QA process per assignment
Direct Supervision
- Directs and supervises the daily work assignments of the Resident Care Assistants
- Is the first point of contact for the care associates regarding assignment questions or concerns
- Participates in the hiring and termination processes as they relate to resident care associates. Sources and screens new candidates and facilitates/co-facilitates terminations.
- Has direct input into performance reviews and merit increases for care associates and presents reviews with the RCD
- Has direct input into disciplinary documentation for care associates and presents actions with the RCD
- Often functions as the first point of contact for resident care issues and associate relation issues
- Conducts or supervises the scheduling of all RCA staff
- Closely mentors, guides and directs the Lead Resident Care Assistants in all aspects of their job
Organization / Prioritization
- Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
Public Relations / Marketing
- Represents the company with pride and knowledge to educate outside groups and organizations
- Demonstrates continual effort to educate outside groups and organizations about the community
Resident Care
- Identifies and assesses the clinical status of potential residents
- Completes a thorough assessment of potential residents
- Obtains the medical information release form from primary care physician as needed
- Develops a plan of care (in collaboration with the RCD) based on the identified physical and psychological problems of the resident including: the identified problems; resident specific goals and planned program interventions
- Develops a service plan (in collaboration with the RCD) according to the requirements outlined in the state regulations
- Coordinates care needs with community providers via an effective case management process
- Measures and accurately records vital signs (temperatures, pulse, respiration, blood pressure weight and height) where appropriate as per state regulations
- Effectively balances service demands with supporting resident
independence - Accurately assesses, communicates, and documents residents’ status
- Observes and reports any significant changes in resident behavior and health to the RCD, physician, family, RCA’s, and Executive Director per state regulations
- Successfully implements the plan of care
- Recognizes and assists in the prevention of elder abuse, neglect, and exploitation (financial and other) and reports to appropriate sources per state regulations
- Participates in work within the wellness center
- Responds to emergencies and personal emergency response system and knows when to call for backup
- Effectively handles difficult resident behaviors
- Reacts calmly and effectively in emergency situations
Sales / Marketing
- Represents the company with pride and knowledge to educate outside groups and organizations
- Demonstrates continual effort to educate outside groups and organizations about the community
- Participates in marketing: follow up calls, tours, etc.
- Serves as a member of the community Sales Team
Structure
- Oversees ancillary health services as needed
- Demonstrates ability to schedule, orient and train staff
- Provides ongoing supervision of residents’ health related activities: complying with health care instructions explained by health care professionals; promptly and appropriately seeking and obtaining medical attention when needed.
- Conducts SAMM / MAR audits bi-monthly
- Conducts RCA documentation audit bi-monthly
- Thins charts as necessary
- Inspects apartments
- Conducts assessments / reassessments per Benchmark standards
- Assesses risk in a proactive manner
- Facilitates weekly resident tracking meeting in absence of the RCD
- Effectively communicates with residents, families and friends of residents
- Efficiently documents and provides accurate record-keeping as appropriate
- Effectively communicates with other care providers in a professional manner
- Assures resident information is communicated to the staff through a report process and calendar i.e. appointments, outings, etc.
- Communicates and documents residents’ material needs (i.e. briefs, clothing, toothpaste, pads, etc.)
- Communicates and documents residents change of condition
- Accurately completes incident reports prior to the end of the working day
- Notifies RCD of incidents in a timely manner
- Effectively handles follow-up issues with residents and families
- Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
Talent Development
- Supervises all activities of the resident care staff
- Serves as mentor to new aides
Training
- Participates in training / in-services as required by Benchmark and state regulations
Vision / Innovation
- Assesses risk in a proactive manner
Misc.
- Displays courteousness and friendliness at all times to residents remembering their rights to dignity and confidentiality
- Functions as the RCD in his/her absence
- Serves as mentor/supervisor to new aides participating in and guiding their orientation process
EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION
EDUCATION: Graduate of an approved R.N or L.P.N. program (per state requirements).
PREVIOUS EXPERIENCE: Minimum 1 to 2 years of experience working as a nurse.
Previous experience working with the elderly in a paid or volunteer position highly desirable.
CERTIFICATION: Current state license as an R.N. or L.P.N. (as required by state regulation)
SKILLS AND ABILITIES
- Demonstrates good supervision and management skills & behaviors
- Understands and is able to develop Resident Care Service Plan
- Understands advanced directives and end-of-life care
- Possesses knowledge about the assisted living philosophy
- Understands nursing function in assisted living
- Understands quality of care objectives
- Understands quality of life objectives
- Demonstrates knowledge of Benchmark Standards and Practices
- Possesses current CPR, First Aid, and Heimlich certification, if required
- Demonstrates working knowledge of state regulations
- Possess knowledge of policies in the resident handbook
- Familiarity and experience using medical related equipment, including but not limited to, blood pressure kit, personal protective equipment (gloves, mask, goggles, etc.)
- Excellent verbal communication skills and the ability to relate in a positive and professional way to a diverse resident and employee population.
- Ability to be flexible and work in an environment that promotes teamwork and collaboration.
- Ability to lead, direct and supervise others
- Ability to maintain highest level of confidentiality regarding residents, staff and the Community.
- Demonstrated ability to set priorities, complete assignments in a timely manner while managing multiple duties and responsibilities.
- Proficient using MS office
- Proficient in using state audit compliance tool
PHYSICAL REQUIREMENTS
- Physically able to move at least 50 lbs. without assistance.
- Physically able to bend, reach and work in small areas.
- Physically able to push and pull equipment and furnishings.
- Physically able to stand for long periods of time.
Job Requirements
Must Have Weekend Availability
EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION
EDUCATION: Graduate of an approved R.N or L.P.N. program (per state requirements).
PREVIOUS EXPERIENCE: Minimum 1 to 2 years of experience working as a nurse.
Previous experience working with the elderly in a paid or volunteer position highly desirable.
CERTIFICATION: Current state license as an R.N. or L.P.N. (as required by state regulation)
SKILLS AND ABILITIES
- Demonstrates good supervision and management skills & behaviors
- Understands and is able to develop Resident Care Service Plan
- Understands advanced directives and end-of-life care
- Possesses knowledge about the assisted living philosophy
- Understands nursing function in assisted living
- Understands quality of care objectives
- Understands quality of life objectives
- Demonstrates knowledge of Benchmark Standards and Practices
- Possesses current CPR, First Aid, and Heimlich certification, if required
- Demonstrates working knowledge of state regulations
- Possess knowledge of policies in the resident handbook
- Familiarity and experience using medical related equipment, including but not limited to, blood pressure kit, personal protective equipment (gloves, mask, goggles, etc.)
- Excellent verbal communication skills and the ability to relate in a positive and professional way to a diverse resident and employee population.
- Ability to be flexible and work in an environment that promotes teamwork and collaboration.
- Ability to lead, direct and supervise others
- Ability to maintain highest level of confidentiality regarding residents, staff and the Community.
- Demonstrated ability to set priorities, complete assignments in a timely manner while managing multiple duties and responsibilities.
- Proficient using MS office
- Proficient in using state audit compliance tool
PHYSICAL REQUIREMENTS
- Physically able to move at least 50 lbs. without assistance.
- Physically able to bend, reach and work in small areas.
- Physically able to push and pull equipment and furnishings.
- Physically able to stand for long periods of time.
Country: USA, State: Massachusetts, City: Danvers, Company: Benchmark Senior Living.
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