PCSYSTEMS ANALYST at Boston

Job Description

Headquartered in Windsor, CT and with offices throughout North America, Europe, Asia, and Australia, SS&C provides the global financial services industry with a broad range of highly specialized software, business process outsourcing (BPO) services and application service provider (ASP) solutions.

SS&C Technologies delivers mission-critical software products and services to the global financial services market, supporting the front, middle, and back office processing needs of industry professionals. SS&C provides software, consulting, and premium outsourcing services to eight industries: Alternate Investments, Asset Management, Insurance & Pension Funds, Financial Institutions, Municipal Finance, Real Estate Property management, Commercial Lending, and Corporate Treasury.

PCSystems Analyst

Responsibilities: Work with internal users within a corporate environment to provide level one and two technical assistance as needed. Provide support to global ASP clients and utilize troubleshooting skills to solve problems as needed.

Primary Duties:

1.Configure, install & maintain all standard PC hardware and software which includes
2.Resposibe for all aspects of installationfrom receiving equipment, installation of software, testing, delivery to end user.
3.Regularly serve as a technical resource for others within the organization.
4.Perform password resets and administer users in an active directory environment.
5.Remotely troubleshoot technical issues over the phone or through email.
6.Assist supervisor to streamline daily support procedures.
7.Assist with the upgrade and maintenance of software as needed.
8.Provide input on planning for future projects.
9.Document changes in procedures and in automation of both daily support and maintenance of systems.
10.Assume ownership, as assigned, of the whole or part of ongoing projects.
11.Gain experience, understanding, and expertise necessary to complete assigned tasks.
12.Demonstrate ability to research and resolve customer issues in a timely and accurate manner with minimal guidance.
13.Provide regular status and progress towards milestones with ones supervisor.
14.Manage and relay summation of incidents clearly and effectively to other shifts.

Skills:
Experience with Active Directory
Experience with VPN (IPSec/SSL) software
Experience with Citrix Presentation Server
Experience with Windows workstation/server operating systems and Microsoft Office Suite
Strong problem solving and analytical skills
Effective communication skills
Detailed knowledge and understanding of the relevant technologies and platforms
Ability to function and contribute in a team environment
Basic project management skills
Strong customer service skills
Strong time management skills
Strong interpersonal skills
Strong attention to detail
Ability to work in fast-paced environment

Distinguishing Characteristics of Position:
1. Minimal supervision in regards to troubleshooting activities.
2. Activities often involve support of specialized in-house applications.

Experience (minimal):

Position requires B.S. in Computer Science/related field or equivalent technical training and work experience.

Should have several years of hands on experience. A strong knowledge of Server hardware, Microsoft Operating systems, Citrix Presentation Server and Windows Domains a plus. Database experience (SQL/MSAccess) is a plus.

SS&C OFFER EXCELLENT BENEFITS INCLUDING HEALTH, DENTAL, 401K PLAN, TUITION REIMBURSEMENT PLAN, CASUAL DRESS ENVIRONMENT

SS&C Technologies is an Equal Employment Opportunity employer and as such does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Job Requirements

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Country: USA, State: Massachusetts, City: Boston, Company: SS&C Technologies, Inc..