Salesforce.com Administrator at Worcester

Job Description

Salesforce.com Administrator

Job ID #: 4946 Location: Worcester, MA
Functional Area: Sales SBU: 50000 - Marketing & Distribution
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

Delivering on Promises for 160 Years.

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010 and 2011, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

what its like to work for the best insurance company in the industry!!!

Position Overview/Summary:

Work within Hanovers Sales Effectiveness team in the operational deployment, adoption and effectiveness of salesforce.com throughout the Hanover field sales organization. As a member of the Sales Effectiveness team, this role will support the Salesforce.com tool to enable effective and efficient execution of sales best practices through the delivery of User Support, Case Management, Data Management, Configuration, and Development.

Responsibilities/Essential Functions:

Case Management and User Support duties include:

- Works with various constituencies within The Hanover with the priority being enablement of the field sales organization. The Hanover field sales organization includes (but is not limited to): Sales Managers, Regional Vice Presidents, Regional Presidents, and Branch Administration

- Provides end user base with high degree of satisfaction in documenting, tracking, supporting and resolving all Salesforce.com cases. Identify trends, system issues, and training opportunities to proactively minimize user issues and enhance the user experience

- Creates reports/dashboards to establish, track, and report on key business metrics and Salesforce.com usage to optimize sales effectiveness

- Works with Hanover field organization to manage salesforce.com licensing requests and terminations, including the management of user roles and profiles within Salesforce.com

- May participate in user training as needed

Data Management and System Operational Support duties include:

- Provide day-to-day system maintenance and configuration of the systems, as well as act as first line system support

- Synthesizes and integrates business intelligence into salesforce.com in support of field sales priorities

- Monitors and cleanses data in salesforce.com, as needed, to ensure data remains consistent, valid and relevant

- Conducts ad hoc data analysis, providing insights and recommending innovative and effective improvements

- Supports Hanover Technology Group in the management of salesforce.com sandboxes and release schedules

- Works alongside various business partners to manage territory adjustments and user-driven task support

- Foster close working relationships with internal stakeholders to obtain adherence to the data standards, guidelines, and procedures related to the role

Project Management duties include:

- Partners with Sales Effectiveness Manager to translate business needs into business requirements and supports in the management of Salesforce.com enhancement projects from requirements documentation to execution

- Continuously analyze operational process to find and implement new efficiencies

- Work with technology partners to understand system functionality and roadmaps

- Ongoing pursuit of industry knowledge, best practices, and trends as it pertains to marketing automation and campaign management

Case Management and User Support success would include:

- Provides high degree of customer satisfaction; Responds to all support requests in a timely manner

- Documents best practices, process maps, and procedures to create definable, repeatable processes for salesforce.com case resolution and issue escalation

- Establishes and maintains regular reporting of user support case activity, including trend and training opportunity identification

Data Management and System Operational Support success would include:

- Establishes routine data audits to confirm and maintain the integrity, accuracy and completeness of Salesforce.com data

- Leverages expertise to offer suggestions that drive continuous improvement of the system

Project Management success would include:

- Completes Salesforce.com work completely following a development process and ensuring system integrity

Job Requirements

Required Skills and Experience:

- Bachelors degree or equivalent work experience

- 2+ years Hands on experience administering Salesforce.com to include page layouts, case management, user profiles, roles, content management, data validation, reports and dashboards with strong desire to expand current technical skill set in area of development

- Solid Excel experience, in depth knowledge of data manipulation, pivot tables, formulas

- Working knowledge of Eloqua highly desirable but not required

- Working knowledge of relational databases desirable not required

- Insurance and/or Sales experience desirable but not required

Key Competencies:

- Highly self-motivated contributor environment with proven track record of obtaining results without direct report authority

- Capability to manage multiple priorities and tasks simultaneously; Easily adapts to new or different changing situations, requirements or priorities

- Personal drive to continually grow and enhance skills, knowledge, and scope of responsibilities

- Demonstrates solid verbal/written communication, listening, communication skills with appropriate attention to details. Ability to communicate across all employee and management levels

- Displays a high degree of initiative and effective organization and time management skills

- Strong analytical ability

- Collaborative nature, easily adapts to the diverse interests, styles and perspective of key players

- Excellent organizational skills and attention to detail

- Detail & Quality oriented, self-directed, with problem solving ability

- Interpersonal & relationship building skills: ability to work well as an individual and within a team

Physical Demands and Work Environment:

- Ability to sit and/or stand for extended periods

- Must be able to work on a computer for extended periods of time

- Must be able to work in the Hanover Worcester office the majority of the time

- Ability to travel as necessary

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous Time Off With Pay

Have you ever considered working in Worcester, MA? Worcester is centrally located and affords an easy commute from locations throughout New England. Hanover Insurance is easily accessible off of I-290 from Cities and Communities such as: Lowell, Framingham, Leominster, Attleboro, Foxboro, Waltham, Franklin, Newton, Milford, Marlborough, Amherst, Springfield and Longmeadow in MA. Hartford, Windsor, Enfield, Manchester, Glastonbury, Colchester, Willimantic and Norwich in CT. Providence, Cranston, Warwick, Smithfield and Woonsocket in RI and The Nashua area in NH.

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.

The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poors and Moodys.

EEO Statement

The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed Employment Agency Agreement already on file with Human Resources - The Office of Talent Management.

J2W:CB1
Country: USA, State: Massachusetts, City: Worcester, Company: Hanover Insurance Group.