Early Student Engagement Advisor ("ESE") at Brockton

Job Description

Lincoln Technical Institute is seeking an Early Student Engagement Advisor ("ESE") for its Brockton, MA campus.  We are a member of the Lincoln Educational Services family of proprietary schools offering the following programs

• Computer and Network Support Technician
• Dental Assistant
• Massage Therapy
• Medical Assistant
• Medical Office Assistant
• Pharmacy Technician

The Early Student Engagement Advisor provides encouragement, advice and guidance that relates to students personal, academic, or professional life. The Advisor collaborate with faculty and staff of the school to offer students the best available options to assist them with their needs. The advisor acts as an advocate for the student and an inter-department and interagency liaison. They are also responsible for understanding and interpreting the Schools policies and academic options of programs and certificate programs to aid in the student’s academic success and retention efforts for the School.

• Conduct student outreach via phone, email, or in-person to assist student needs.
• Thoroughly document any and all interactions, phone calls and email in Campus Vue.
• Assist students with email and portal issues.
• Assist with student orientation, graduation and other student activities.

Job Requirements

Bachelor’s Degree or higher required.
Minimum of two years previous experience teaching post-secondary, first year (student success) course preferred.

 

 

• Ability to work as a team member and have superior interpersonal and problem-solving skills.
• Proficient with Microsoft Office Suite
• Strong written and verbal communication skills.
• Excellent customer service skills.
• Self-starter with the ability to self-manage and work interdependently with team members.
• Ability to think critically and problem solve.
• Adhere to strict confidentiality and other ethical standards.
• Establish and maintain effective working relationships with fellow employees, supervisors, students, faculty and the public.
• Organizational skills and the ability to handle multiple priorities while meeting deadlines.

Country: USA, State: Massachusetts, City: Brockton, Company: Lincoln Technical Institute.