Service Associate - Specialty - Logan Int'l Airport at Boston

Job Description

Contact: Reports to: SupervisorDepartment: Store OperationsClassification: HourlyDivision: All DivisionsJob Summary:The Specialty Sales Associate contributes to achieving store goals using their customer service and product knowledge skills. Specialty Sales Associates are responsible for delivering the highest of Customer Service standards that exceeds customer expectations, and act as ambassadors of the brand. Including ensuring that all customers have a pleasant shopping experience. Job Responsibilities: Know individual and store sales targets for every working shift Engage customers on the selling floor with a focus on conversion Maintain high energy and professional manner at all times Solves customer problems and exceeds expectations in store Services multiple customers using Corporate Customer Service standards Responsible for name capture and customer relationship and after sales service Manages service level with customers at all times Manages transactions at the cash register with accuracy and efficiency Communicate product knowledge to customers Participates and contributes in daily briefings, staff meetings Follows all communication and managers direction Maintains the store environment, store organization and visual display and store sets Keep inventory organization and integrity in transactions while displaying all current merchandise at all times Process product shipments and transfers Complete the Corporate Customer Service associate training certification program Assist in on boarding and training of new associates Requirements: PROFESSIONAL EXPECTATIONS: Comply with company dress code Show passion and pride for The Brand in every area of responsibility Execute 7 Service Standards at all times: Greeting The Customer Introducing Yourself By Name Asking Lifestyle Questions to Suggest Appropriate Product Introducing a Potential Add On Item Handling the Product with Care and Respect Making a Lasting Impression Thanking the Customer Minimum 2 years retail experience in high end fashion retail Minimum high school diploma or equivalent

Job Requirements

 
Country: USA, State: Massachusetts, City: Boston, Company: Hudson Group.