Customer and Landlord Relations Coordinator at Woburn

Job Description

Why choose American Tower? Its where you want to be. Todays American Tower is a dynamic, performance-driven organization full of new opportunities and the highest standards of excellence. Our culture is based on integrity, accountability, hard work, collaboration and social responsibility. We offer careers in a variety of fields where talented people can develop and grow professionally. American Tower, an S&P 500 and a Forbes Global 2000 company, is a leading independent owner, operator and developer of wireless communications sites. We provide the infrastructure that allows your cellular phones and other mobile devices to work, anytime and anywhere. Headquartered in Boston, Massachusetts, we have offices throughout the United States and in nine other countries in Latin America, Asia and Africa. No matter where you join us, youll find a diverse team of global employees focused on our shared success. You will also receive a generous mix of health, financial and lifestyle benefits as well as learning and development opportunities. American Tower where you want to be. SUMMARY: The Customer and Landlord Relations Coordinator will assist with the daily administrative functions of the Customer and Landlord Relations Team. The incumbent will receive, open and disburse all Land Management mail, and assist in both Customer and Landlord e-mail overflow. The Customer and Landlord Relations Coordinator will assist in processing landlord correspondence including but not limited to Landlord Notification Letters and Renewal Notices. The incumbent will be responsible for the set up and entry of vendors and pay sites into Oracle for the Landlord Relations team. Incumbent will also assist in operational functions of the Landlord Relations team as assigned.

Job Requirements

ESSENTIAL FUNCTIONS:

• Set up new vendors and pay sites in Oracle, process Change Request Forms (CRFs) and process data entry.
• Sort and distribute Land Management incoming mail.
• Assist in responding to e-mail inquiries both internally and externally and track resolution in online database and ticketing system, Footprints.
• Process the set up and change requests for landlord address changes.
• Send and upload Landlord Notification Letters for new landlords.
• Create and distribute monthly sales reports to Sales Territory Managers Business Development using Footprints reporting; follow up and resolve leasing inquiries.
• Assist in maintaining tracker accuracy by following up on outstanding issues in Footprints and driving to resolution.
• Responsible for scanning and uploading of documents into appropriate locations, including Leases & Amendments, Renewal Notices, Landlord Notification Letters, vendor changes and other documents as necessary.
• Responsible for receiving, tracking and processing new tower location submittals.
• Assist in obtaining appropriate signatures for landlord documents such as Renewal Notices, Estoppels, Subordination and Non Disturbance Agreements, Right of First Refusals (RoFRs) and amendments.

OTHER:

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• None.

QUALIFICATIONS:

• Strong written and oral communications skills
• Excellent data entry skills ensuring accuracy
• Excellent organizational skills
• Excellent follow up skills
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Must be able to prioritize and manage high volume workload in a fast paced environment

EDUCATION AND EXPERIENCE:

• College degree or equivalent experience preferred
• Administrative experience in an office environment strongly preferred

Enviroment 100% performed in climate-controlled internal office environment working under normal office conditions. No travel will be required in support of the positions responsibilities While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

Additional We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with the Companys business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The intent of this Job Description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a full listing of all duties and responsibilities. Employees may be requested to perform job-related tasks other than those specifically presented in this description. American Tower Corporation is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process can contact us at (617) 587-7911 for assistance.
Country: USA, State: Massachusetts, City: Woburn, Company: American Tower Corporation.