Services Operations Analyst_Vertica at Cambridge

Job Description

• Vertica Operations Analyst

  Verticas growing services and training team is looking for a talented Operations Analyst to support our growing global professional services organization. This newly created position will support all financial operations, invoicing, and collections processes. The ideal candidate will be comfortable juggling multiple responsibilities while representing Vertica and its values, both internally and externally.

  Job Description:

  This role will be focused on the back office project setup, tracking, invoicing, and collections duties associated with running our organization. Responsibilities will evolve over time as we grow and adopt new processes and tools to support our business.

  Administer user access to Verticas OpenAir environment

  Set up projects within OpenAir to aid in accurate resource planning, revenue forecasting, time and expense tracking, revenue recognition, and invoicing activities

  Enter, validate, and maintain customer information and billing transactions as required across various HP systems

  Monitor accurate, prompt entry of resource timesheets, expenses, and project resource schedules

  Create month end invoice reports. Work with US and international billing teams to ensure on-time billing of projects and expenses.

  Ensure accuracy of services and training financial metrics

  Collaborate with customers and with multiple HP business units to resolve customer billing and payment issues

  Research and resolve transaction and billing exceptions

  Generate utilization and financial reporting to ensure compliance with financial reporting and tracking requirements

  Monitor reports and perform quality control processes to ensure accurate processing of information and adherence to defined audit controls

  Assist with implementation of new service and education offerings

  Contribute to ongoing operations process improvement

  Critical Qualities and Experience:

  Excel at working in a cross-functional professional services environment to manage end to end project creation, tracking and financial reconciliation activities

  Ability to adhere to deadlines and prioritize tasks and initiatives

  Strong interpersonal and communication skills, both verbal and written

  Demonstrated focus on accuracy and attention to detail

  Prior experience and success in a consulting service operations role

  Experience with PSA system administration and use (examples include: OpenAir, ChangePoint, or Epicor)

Qualifications
Education and Experience Required

• First level university degree or equivalent experience
  
• Typically 2-4 years of experience in a supply chain function.
  

Knowledge and Skills Required

• Demonstrated understanding of supply chain processes (plan, source, make deliver).
  
• Strong analytical and data modeling skills.
  
• Strong written and verbal communication skills; mastery in English and local language.
  
• Strong interpersonal skills.
  
• Developed Microsoft Office skills (Excel, PowerPoint, etc.) and other analytical aids to help manage the operation
  
• Developing Project Management Skills
  
• Demonstrated business acumen and technical knowledge within area of responsibility.
  
• Proficient understanding of HPs overall supply chain strategy.
  
• Strong understanding of Material Requirements Planning (MRP) and ATP
  
• Developed understanding of import/export regulatory requirements and compliance
  
• Moderate level of knowledge of inventory analysis
  
• Demonstrated leadership skills
  

Job Requirements

 
Country: USA, State: Massachusetts, City: Cambridge, Company: Hewlett-Packard.