Store Manager at Acton

Job Description

Costa Donuts Two, Inc. is a partnership franchisee network in the Dunkin’ Donuts system with an earned reputation for excellence.  We emphasize employee team building, guest focus, operational excellence, and support to our local communities.  We currently operate 11 stores in the Acton/Concord MA area.  Our Management Team is passionate, self-motivated, hard-working, and always strives to take our stores to the next level.  This is a rare opportunity to work for a dynamic, award winning franchisee!

 

A Store Manager administers, directs & oversees the effective recruitment and development of his/her Team.  He/She is directly responsible for ensuring the proper implementation & effective application of all operational standards of quality service & cleanliness.  A Store Manager will operate his/her Restaurant in a cost effective manner by assisting in obtaining goals set forth by upper management.

He/She must demonstrate sufficient application of knowledge and leadership, always remain engaged and in tune with customers and employees needs and drive towards the continuous improvement of overall store operations.

 

Principal Responsibilities and Key Activities:

• Leads Operational Excellence and the Guest Service Commitment

Experience:

• Role models exceptional Guest service for Team members and continually motivates his/her Team to deliver passionate Guest service at all times. Empowers the Team to make decisions that are in the best interest of the Guest and provides a learning environment to build capability to satisfy Guests.

Builds Team Talent:

• Ensures only the right people are hired and developed in the restaurant. Builds teamwork through effective training, deployment and communication. Understands performance criteria and holds self and Team accountable through effective coaching.

Drives Sales Growth:

• Thinks creatively and seizes business opportunities. Learns quickly and challenges the status quo and seeks new and better ways to doing things. Projects a competitive spirit and a drive to succeed through having pride and expertise in area of responsibility.

Manages Profit & Loss and Restaurant Compliance:

• Utilizes learning to identify trends in performance and probes the situation to analyze the root cause of an issue. Understands the critical nature of making logical and timely decisions under tight deadlines and high-pressure situations.

Plans and Communicates:

• Understands the importance of creating and executing an actionable plan to achieve goals. Clearly conveys important information and ideas and influences others to align with strategies and tactics.

Job Requirements

Requirements & Relevant Work Experience:
1-3 years in a management or supervisory capacity in a fast-paced environment. Experience in a quick service restaurant (QSR) is preferred.

Other Qualifications:

• High School Diploma or Equivalent
• Self-Motivated
• Highly-Energetic
• Enjoys Working With People
• Proficient Written, Verbal & Math Skills
• Reliable Transportation
• Open/Flexible Schedule (willing to work nights/weekends)
• Serve-Safe Certified Preferred

 

Compensation:

• Salary: $45,000 - $50,000 / year

• Bonus Structure: earn up to 10% of salary annually

• $45 Monthly Cell Phone Reimbursement

• Medical / Dental Benefits Available with company contribution
• Aflac Short Term Disability & Life Insurance

• 2 Weeks Paid Time Off

Country: USA, State: Massachusetts, City: Acton, Company: Dunkin' Donuts.