Refrigeration Repair Tech (Newburgh, NY) at Danvers

Job Description

This position is responsible for the repair of products in the customers home. Products repaired include the following home appliances:Refrigerators and other home appliances. This position provides timely and quality repairs of customers products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.

For additional information about this position, email: [Click Here to Email Your Resum] or call our recruitment hotline at 1-877-827-9419

Please take a moment and view our day in a life of a repair technician video at this link: Click here to See yourself at sears (Appliance Tech video)

Job Requirements

To provide the proper customer focus, the In-Home Service Technician must: Work as a dedicated team member to ensure fast, flexible and expert service to every customer Demonstrate a sense of urgency to meet customer time commitments Successfully complete all Technician II training elements within required timeframes Meet key performance metrics and/or productivity goals as defined by the business Provide knowledgeable and courteous repair service Continuously look for methods to improve business performance and enhance the customer experience Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer Provide direction to a Technical Helper, as applicable Ability to receive truck stock at home if the company vehicle is retained at the technicians place of residence or other designated location. Mentor other technicians, as applicable Maintain truck stock inventory within the prescribed company guidelines and standards Follow the truck maintenance schedule and keep a clean, organized truck Adhere to all company policies and procedures Perform miscellaneous duties as assigned
Country: USA, State: Massachusetts, City: Danvers, Company: Sears Roebuck and Co..