Director, Business Solutions & Systems Support at Boston

Job Description

JOB SUMMARY:

The Director, Business Solutions & System Support directs the activities of the team involved in the design and enhancement of the companys core business solutions as well as the procurement of new technology solutions. Understands the companys business strategy, operating vision, business capabilities, product and financial strategy and aligns technology solutions to drive business success. Works with various levels of the business and IT teams to deliver business solutions that improve the business processes, deliver value and delight internal and external customers. Provides management oversight of project activities and selects, develops and evaluates personnel to ensure the efficient operation of the function. Oversees the development of design solutions, use cases, technical specifications, process maps and product roadmaps. Oversees the management of system support and daily production tickets. Works with the IT Leadership team to set the strategic direction, priorities and dates for delivery of work.

JOB DUTIES AND RESPONSIBILITIES:

• Own the vision and product roadmap for all enterprise applications that will meet business needs in the short and long term
• Evangelize companys business solutions and be the subject matter expert for internal audiences, external customers, and market facing communications
• Understand key stakeholders, their business goals, challenges and expectations
• Deliver highly reliable solutions that are functional, scalable and delight both internal and external customers.
• Evaluate third party companies and solutions and drive build vs. buy vs partner decisions
• Lead a team of Systems Analysts/Product Manager that enhance and implement the companys core applications
• Work directly with the development teams and development partners and represent the voice of the customer in the development process
• Translate strategic vision to operational/ executable plans
• Work in conjunction with the Infrastructure and Architecture teams to achieve Information Technology goals and objectives.
  Provide Application Systems status reports for executive and IT management.
• Keep apprised of industry trends, environmental factors, competitive offerings and changing client needs
• Work with sales and marketing on positioning,core messaging,sales collateral, documentation, and training pertaining to our applications suite
• Oversee the development of design solutions, use cases, technical specifications, process maps and product roadmaps
• Oversee the management of the production support
• Other duties as assigned

Job Requirements

JOB REQUIREMENTS

• Bachelors degree in computer science, engineering or equivalent; MBA preferred.
• 10 + years management experience
• Experience within healthcare industry, including a payor or managed care organization or general insurance and with associated information systems
• Ability to think big picture and strategically
• Demonstrable experience with large-scale systems
• Strong technical background with solid understanding of software architecture, database, and web technologies
• Experience with long-range and strategic technology planning
• Strong and focused team player and a consensus builder
• Strong experience in product management methodologies and best practices.
• Excellent analytical skills
• Passion for great products, and a desire to delight customers
• Ability to communicate effectively with both technical and non-technical audiences, and with executive and non-management staff levels.
• Superior verbal and written communication skills, including the ability to adeptly demonstrate products
• Process-oriented; attentive to details and ability to anticipate project management challenges
• Excellence in execution - consistently deliver solution on time and on budget

Country: USA, State: Massachusetts, City: Boston, Company: Dentaquest.