ECommerce Order Processing / Customer Service Representative at Pepperell

Job Description

1A Auto is an aftermarket auto parts online retailer headquartered northwest of Boston. We are a leader in our market and are positioned for further growth. We offer a great culture, a casual work environment, and the opportunity to apply your skills in a rewarding situation.

Primary Responsibilities:

·  Responding to customer emails in a high volume environment

·  Working with customers to resolve Issues

·  Website order processing

·  Ebay order processing

·  Screening for fraud

·  Handling returns

·  Ensuring accuracy in the processing of customer orders

·  Communicating and providing input on customer issues to the Quality department

·  Document customer issues in an internal system to ensure accurate tracking of improvement efforts

·  Accountable for performing to department performance metrics

 

Job Requirements

·  Detail oriented

·  Self directed and self motivated

·  Able to work in a quick paced environment

·  Strong verbal and written communication skills. Ability to respond to common inquiries or complaints from customers. Additionally, have the ability to communicate clearly and concisely with all levels of 1A Auto staff.

·  Must have problem solving abilities

·  Excellent computer skills (i.e. MS Office, and Web including eBay shopping).

·  Team Player

Country: USA, State: Massachusetts, City: Pepperell, Company: 1A Auto Inc..